Polityka wysyłki

Order Processing

• Orders are normally processed within 1–3 business days after payment confirmation. For delivery orders, the shipping quote must also be approved and the delivery charge paid before dispatch.
• Orders placed on weekends or public holidays are processed on the next business day.
• Tracking information is provided after the order has been dispatched.

Shipping from Our Poland EU Warehouse

Our EU warehouse is located in Poland. Products marked “EU Stock” are shipped from Poland, subject to stock availability.

For in-stock products shipped from our Poland EU warehouse, delivery usually takes 3–7 business days after dispatch.

Pickup Prices and Delivery Quotes

All product prices shown on our website are for pickup from our Poland warehouse and exclude delivery. Delivery charges are quoted individually based on the products, quantities, shipment weight and dimensions, destination postcode and delivery requirements.

For delivery, send us your country, postcode, product details and quantity for a written shipping quote before payment. Please approve the quote before paying. Online product payments do not include delivery charges. Shipping is charged separately according to the agreed written quote and must be paid before dispatch. For warehouse pickup, you can order online and contact us to arrange collection.

DDP and Customs

For orders shipped within the EU from our Poland warehouse, DDP shipping is available where applicable.

Customers generally do not need to arrange customs clearance for eligible EU orders. Any applicable shipping fees, taxes or other charges will be confirmed before payment.

For destinations outside the EU, please contact us to confirm shipping availability, delivery time, customs requirements and import charges.

Delivery Conditions

• Delivery times may vary depending on destination and carrier schedules.
• Out-of-stock, customized or special-order products may require additional lead time.
• Lithium battery transport regulations may affect available shipping methods and delivery times.

Order Tracking

Once your order has been dispatched, tracking information will be sent to your registered email address.

Damaged or Lost Packages

If your package arrives damaged, please contact us within 5 days of delivery and provide photos of the package and products.

For lost shipments, please notify us as soon as possible so that we can contact the carrier and assist with the next steps.

Lithium Battery Shipping Requirements

Lithium batteries are classified as regulated goods and must be transported in accordance with applicable international regulations, including IATA, IMDG and ADR requirements.

We work with qualified logistics partners to arrange safe and compliant transportation.