Payment Methods & Order Support

1. Coupon Guidelines

✓ How To Use Coupons To enhance your shopping experience, Fench Energy regularly offers various coupon codes. Please note:• Coupons may have an expiration date • Coupon codes can be used once or unlimited times, depending on the offer. • Enter code at checkout to receive discount

Some coupons have specific terms and conditions - review them before purchasing.

2. Accepted Payment Methods

Seller, payment recipient and invoice issuer: HK SINCHEN NEW ENERGY CO., LIMITED. The Dongguan company provides manufacturing and business contact support.We accept secure payment methods including PayPal, major credit and debit cards, bank transfers, and other options displayed at checkout. Available payment methods may vary depending on your location. Any applicable payment processing or currency conversion fees will be communicated before payment.

Regional payment options are available based on your location and will display during checkout.

3. Payment Failure Solutions

Payment Failed? What to Check. If your payment was declined, please verify the following before trying again:✅ Card Information — Please check your card number, expiration date, CVV, billing address, available balance, and online payment settings before trying again.✅ Card Limitations — Verify your card has sufficient funds, check if your daily transaction limit has been reached, and confirm international/online purchases are enabled.

⚠ Security measures may temporarily block transactions. If the issue persists, contact your bank or try a different payment method.

4. Obtaining Proof of Purchase

Digital Receipt and Order Confirmation Once payment is successful:• View orders in your account • Receive confirmation email • Keep email as proof of purchase

Your order confirmation email contains important purchase information. Please keep it for your records.

5. Price Protection Policy

Policy Aspect	Details
Price Protection	Not guaranteed for purchased items
Post-Purchase Price Drops	No refunds for price differences
Return Expenses	Return shipping costs are borne by Fench Energy for confirmed product defects, transit damage or incorrectly supplied items. For eligible returns attributable to customer circumstances, return shipping costs are borne by the customer. All returns must be arranged in accordance with our Returns & Refunds Policy.
Product Condition	Must be unused and in packaging

✔ This policy ensures fairness for all customers

6. Frequently Asked Questions

Do you store my credit card information?

No, we never store your full credit card details. We only receive the last 4 digits for verification purposes.

Can I change payment method after order placement?

Payment methods cannot be changed after ordering. You'll need to cancel and place a new order instead.

Why are there additional charges on my statement?

Foreign transaction or currency conversion fees may appear separately. These charges are typically applied by your financial institution.

Have More Questions?

Our customer service team is available to assist you with payment-related questions and order support.

Contact Support

Payment Terms & Policies