Tietosuojakäytäntö

Information We Collect

We collect only the information needed to process orders, provide customer support, improve our website and comply with legal requirements.

Information You Provide

• Full name
• Email address
• Phone number
• Shipping and billing address
• Order and customer support information

Information Collected Automatically

• IP address and device information
• Browser type and operating system
• Pages viewed and website usage data
• Cookies and similar technologies

How We Use Your Information

We may use your information to:

• Process and deliver your orders
• Send order confirmations and shipping updates
• Provide customer service and technical support
• Respond to questions and inquiries
• Improve website performance and user experience
• Prevent fraud and protect website security
• Send marketing communications when you have subscribed

Payment Information

Payments are processed through third-party payment providers. Fench Energy does not store complete credit or debit card numbers on its own servers. Payment providers may process payment information according to their own privacy policies and security requirements.

Sharing Your Information

We may share limited information with trusted service providers when necessary to operate our business, including:

• Payment processors
• Shipping and logistics providers
• Website hosting and technical service providers
• Analytics or advertising services, where applicable
• Professional advisers or public authorities when legally required

We do not sell or rent your personal information to third parties.

Cookies

We use cookies and similar technologies to keep the website functioning, remember preferences, understand website usage and improve our services.

Essential cookies may be required for the website to operate. Non-essential analytics or marketing cookies may require your consent depending on your location. You can also manage cookies through your browser settings.

Data Retention

We retain personal information only for as long as necessary to complete orders, provide support, meet legal and tax obligations, resolve disputes and maintain accurate business records.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Withdraw consent where applicable
• Opt out of marketing communications
• Request restrictions on certain processing activities

Data Security

We use reasonable technical and organizational measures to help protect personal information from unauthorized access, loss, misuse or disclosure. However, no online transmission or storage method can be guaranteed to be completely secure.

Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before providing personal information.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology or legal requirements. Updated versions will be published on this page.