Politika zasebnosti

Informacije, ki jih zbiramo

Zbiramo le informacije, potrebne za obdelavo naročil, zagotavljanje podpore strankam, izboljšanje naše spletne strani in izpolnjevanje zakonskih zahtev.

Informacije, ki jih posredujete

• Polno ime
• E-poštni naslov
• Telefonska številka
• Naslov za dostavo in račun
• Informacije o naročilu in podpori strankam

Samodejno zbrane informacije

• IP naslov in informacije o napravi
• Vrsta brskalnika in operacijski sistem
• Ogledane strani in podatki o uporabi spletne strani
• Piškotki in podobne tehnologije

Kako uporabljamo vaše informacije

Vaše informacije lahko uporabimo za:

• Obdelavo in dostavo vaših naročil
• Pošiljanje potrdil o naročilu in posodobitev pošiljk
• Zagotavljanje storitev za stranke in tehnične podpore
• Odgovarjanje na vprašanja in povpraševanja
• Izboljšanje zmogljivosti spletne strani in uporabniške izkušnje
• Preprečevanje prevar in varovanje varnosti spletne strani
• Pošiljanje marketinških sporočil, če ste se naročili

Plačilne informacije

Plačila se obdelujejo preko zunanjih ponudnikov plačil. Fench Energy ne shranjuje celotnih številk kreditnih ali debetnih kartic na svojih strežnikih. Ponudniki plačil lahko obdelujejo plačilne informacije v skladu s svojimi lastnimi politikami zasebnosti in varnostnimi zahtevami.

Deljenje vaših informacij

Omejene informacije lahko delimo z zaupanja vrednimi ponudniki storitev, kadar je to potrebno za poslovanje, vključno z:

• Obdelovalci plačil
• Ponudniki dostave in logistike
• Website hosting and technical service providers
• Analytics or advertising services, where applicable
• Professional advisers or public authorities when legally required

We do not sell or rent your personal information to third parties.

Cookies

We use cookies and similar technologies to keep the website functioning, remember preferences, understand website usage and improve our services.

Essential cookies may be required for the website to operate. Non-essential analytics or marketing cookies may require your consent depending on your location. You can also manage cookies through your browser settings.

Data Retention

We retain personal information only for as long as necessary to complete orders, provide support, meet legal and tax obligations, resolve disputes and maintain accurate business records.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Withdraw consent where applicable
• Opt out of marketing communications
• Request restrictions on certain processing activities

Data Security

We use reasonable technical and organizational measures to help protect personal information from unauthorized access, loss, misuse or disclosure. However, no online transmission or storage method can be guaranteed to be completely secure.

Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before providing personal information.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology or legal requirements. Updated versions will be published on this page.