Términos y condiciones

Acerca de Fench Energy

Fench Energy is a customer-facing brand providing LiFePO4 battery cells, battery packs, home energy storage systems, DIY battery kits and related energy storage products.

El vendedor y entidad contratante para los pedidos, y la entidad responsable de recibir pagos y emitir facturas, es:

HK SINCHEN NEW ENERGY CO., LIMITED
UNIDAD 1021, CENTRO COMERCIAL BEVERLEY,
87–105 CHATHAM ROAD SOUTH,
TSIM SHA TSUI, KOWLOON, HONG KONG

Contacto de fabricación y negocios:
Dongguan FengChiDianChe New Energy Technology Co., Ltd.
Habitación 601, Edificio 2, No. 7 Yanhe Road, Guancang, Ciudad Zhangmutou, Dongguan, Guangdong, China.

La dirección en Dongguan es nuestra dirección de fabricación y contacto comercial; no es la dirección registrada del vendedor en Hong Kong. Nuestro almacén en Polonia se utiliza para almacenamiento de stock y cumplimiento de pedidos. Por favor contáctenos antes de organizar recogidas o devoluciones.

Información del producto

We make reasonable efforts to ensure that product descriptions, images, specifications and technical information are accurate.

Customers are responsible for confirming product compatibility, voltage, capacity, inverter compatibility and installation requirements before purchase.

Pedidos y Pago

Al realizar un pedido, usted confirma que:

• La información que proporciona es precisa y completa.
• Está autorizado para usar el método de pago seleccionado.
• Ha revisado las especificaciones del producto y las condiciones de compra.

An order is confirmed after payment verification. We may contact you if there are payment, inventory, pricing or fraud-related issues.

Precios y Disponibilidad

Product prices and availability may change without prior notice. If an obvious pricing or inventory error affects your order, we will contact you before dispatch and provide the available options.

Envío y Entrega

Los pedidos normalmente se procesan dentro de 1 a 3 días hábiles después de la confirmación del pago.

In-stock products marked “EU Stock” are shipped from our Poland EU warehouse and are usually delivered within 3–7 business days after dispatch.

Shipping fees are calculated based on the destination postcode, product weight and volume, and selected delivery service. Please contact our team for an exact shipping quote before payment.

DDP shipping is available where applicable for eligible EU orders shipped from our Poland warehouse. Customers generally do not need to arrange customs clearance for eligible EU orders.

Devoluciones, Reembolsos y Garantía

Returns, refunds, replacements and warranty claims are handled according to our published policies:

• Política de Devoluciones y Reembolsos
• Política de garantía
• Política de envío

Customers must obtain approval before returning any product. Products should remain unused and in their original packaging unless the return relates to a confirmed product defect.

Montaje de Baterías DIY

DIY battery assembly requires appropriate knowledge, tools and safety procedures. Customers are responsible for ensuring that cells are correctly matched, balanced and connected.

Fench Energy is not responsible for damage caused by incorrect assembly, improper wiring, unauthorized modification, misuse or failure to follow product instructions.

Seguridad de la Batería

Lithium batteries may present risks including electric shock, electrical arc, fire, incorrect charging and chemical exposure.

Customers must install, operate, charge and store battery products according to the product manual and applicable safety requirements.

Propiedad Intelectual

Website content, including text, images, logos, product descriptions, graphics and other materials, belongs to Fench Energy or its authorized partners.

Está prohibida la copia, reproducción o uso comercial no autorizado.

Limitación de Responsabilidad

To the maximum extent permitted by applicable law, Fench Energy is not responsible for damage caused by improper installation, incorrect usage, unauthorized modifications, misuse or third-party services.

Nothing in these Terms & Conditions limits any rights that cannot legally be excluded under applicable consumer protection laws.

Privacidad y Protección de Datos

La información personal se recopila y procesa de acuerdo con nuestra Política de privacidad .

Cambios en Estos Términos

We may update these Terms & Conditions to reflect changes in our services, products, technology or legal requirements. Updated versions will be published on this page.