Fortrolighedspolitik

Oplysninger vi indsamler

Vi indsamler kun de oplysninger, der er nødvendige for at behandle ordrer, yde kundesupport, forbedre vores hjemmeside og overholde lovkrav.

Oplysninger du giver

• Fulde navn
• E-mailadresse
• Telefonnummer
• Forsendelses- og faktureringsadresse
• Ordre- og kundesupportoplysninger

Oplysninger indsamlet automatisk

• IP-adresse og enhedsoplysninger
• Browsertype og operativsystem
• Sider, der er set, og data om hjemmesidebrug
• Cookies og lignende teknologier

Hvordan vi bruger dine oplysninger

Vi kan bruge dine oplysninger til:

• At behandle og levere dine ordrer
• At sende ordrebekræftelser og forsendelsesopdateringer
• At yde kundeservice og teknisk support
• At besvare spørgsmål og henvendelser
• At forbedre hjemmesidens ydeevne og brugeroplevelse
• At forhindre svindel og beskytte hjemmesidens sikkerhed
• At sende markedsføringskommunikation, når du har tilmeldt dig

Betalingsoplysninger

Betalinger behandles gennem tredjeparts betalingsudbydere. Fench Energy gemmer ikke komplette kredit- eller betalingskortnumre på egne servere. Betalingsudbydere kan behandle betalingsoplysninger i henhold til deres egne privatlivspolitikker og sikkerhedskrav.

Deling af dine oplysninger

Vi kan dele begrænsede oplysninger med betroede tjenesteudbydere, når det er nødvendigt for at drive vores forretning, herunder:

• Betalingsbehandlere
• Forsendelses- og logistikudbydere
• Website hosting and technical service providers
• Analytics or advertising services, where applicable
• Professional advisers or public authorities when legally required

We do not sell or rent your personal information to third parties.

Cookies

We use cookies and similar technologies to keep the website functioning, remember preferences, understand website usage and improve our services.

Essential cookies may be required for the website to operate. Non-essential analytics or marketing cookies may require your consent depending on your location. You can also manage cookies through your browser settings.

Data Retention

We retain personal information only for as long as necessary to complete orders, provide support, meet legal and tax obligations, resolve disputes and maintain accurate business records.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Withdraw consent where applicable
• Opt out of marketing communications
• Request restrictions on certain processing activities

Data Security

We use reasonable technical and organizational measures to help protect personal information from unauthorized access, loss, misuse or disclosure. However, no online transmission or storage method can be guaranteed to be completely secure.

Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before providing personal information.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology or legal requirements. Updated versions will be published on this page.