Home Battery Storage FAQ

Choosing a home battery starts with your energy needs and inverter compatibility. This home battery storage FAQ answers common questions about ordering, delivery, installation and after-sales support.

Before You Choose Your Home Battery

Compare our Solar Home Batteries, including 16kWh options, and check the datasheet for your selected model. Capacity in kWh describes stored energy; power in kW describes how quickly a system can supply it. Usable capacity depends on the model and operating limits.

For model-specific advice, send us your inverter model, target capacity and delivery postcode. Prices are for Poland warehouse pickup; delivery is quoted separately. DIY battery kits do not include cells, and other contents depend on the selected SKU.

Do you have any MOQ limit?

Yes. In general, MOQ is 1 set.

Factory or Trading?

We manufacture lithium battery products at our 7,000 m² factory. Contact us for product selection and home energy storage project enquiries.

Shipping and delivery?

All product prices are for pickup from our Poland warehouse and exclude delivery. For a shipping quote, please send us your country, postcode, product details and quantity before payment. In-stock orders are normally processed within 1–3 business days after payment and shipping arrangements are confirmed. Delivery usually takes 3–7 business days after dispatch, depending on the destination and carrier. Please contact us to arrange warehouse collection if you choose pickup.

What about your production time?

For in-stock products, orders are normally processed within 1–3 business days after payment and shipping arrangements are confirmed. For out-of-stock or customised products, please contact us for the production lead time before ordering. Delivery time is additional and depends on destination and carrier.

Warranty and normal life cycle of the battery?

Warranty coverage and cycle life vary by model. Please refer to the specific product specifications and warranty terms. Cycle-life ratings depend on test conditions such as depth of discharge, temperature and charge/discharge rate; they do not guarantee a fixed number of years in service. Tell us your daily energy needs and we can help you select a suitable battery.

Compatible brands of the Inverter?

Compatibility depends on the battery model, inverter model, firmware and communication protocol. Send us your inverter details before ordering so we can help confirm a suitable match.

A portable power station sits on a blue and white chequered rug in a cosy living room with a yellow sofa, coffee table, and a dining area by a large window with sheer curtains—an inviting setting for exploring our Home Battery Storage FAQ.
A portable power station sits on a small wooden table, with cables connected and another power unit below.
What could you purchase from us?

Residential energy storage batteries, including stackable and wall-mounted batteries, brand inverters and related products. Contact us to find a suitable option for your home storage project.

Can you OEM and ODM Service?

Yes, we can provide free OEM Service, and ODM Service. We can design the packaging and logo according to your requirements.

Do you test all your goods before delivery?

Yes, all our products have been tested before delivery.

Tell me the standard of package?

We use strong wooden case for protection.

Are these 3.2V 314Ah batteries truly “Grade A” products with original manufacturer QR codes?

Yes. Each battery is a 100% brand-new Grade A product featuring an original manufacturer QR code, enabling full traceability. We guarantee that the QR codes are intact and free of scratches. Please contact us for more cell brands; all orders will be shipped DDP from our warehouse in Poland.

If your products have CE certificated?

Sure, our products have sold to many foreign countries countries and our products have been approved by local rules and test very good function.

How do I correctly install the low voltage lithium battery?

Ensure the installation location is dry, ventilated, and away from fire and heat sources. Follow the instructions in the product manual to securely fix the battery pack to the wall using the provided mounting brackets or brackets. Ensure the installation is firm to prevent shaking or loosening.

How should I store an unused lithium ion battery pack?

 

Unused battery packs should be stored in a dry, cool, and ventilated place, avoiding direct sunlight and high temperatures. The storage temperature of the battery pack should be within the recommended range to maintain its performance and safety.