About Payment – Fengchcell

Payment Policy

Thank you for choosing FENGCHELL for your energy storage solutions.
This Payment Policy explains the available payment methods, processing procedures, and related terms that apply when you make a purchase from our website (fenchenergy.com).

1. Accepted Payment Methods

We accept the following secure payment options:

Credit/Debit Cards (Visa, MasterCard, American Express, Discover, UnionPay)
PayPal
Bank / Wire Transfer (for bulk or wholesale orders)
Alipay / WeChat Pay (for certain regions)
Other localized gateways as displayed during checkout

All payments must be completed before order processing begins. Orders will not be shipped until full payment has been received and confirmed.

2. Payment Security

Your security is our top priority.

All transactions are SSL-encrypted to ensure your data and payment details are protected.
We do not store your full credit card information on our servers.
We only use verified and PCI DSS-compliant payment gateways.

If any unusual or suspicious payment activity is detected, we reserve the right to verify your identity or cancel the order for security reasons.

3. Currency and Fees

All prices are listed in USD (or your selected currency at checkout).
Exchange rates may vary depending on your card issuer or payment provider.
International customers are responsible for any bank fees, transaction fees, or currency conversion charges that may apply.

4. Payment Confirmation

After successful payment, you will receive an order confirmation email with your payment details and invoice.
If you do not receive confirmation within 24 hours, please contact our customer service at [support@fenchenergy.com].

5. Pre-Orders and Wholesale Payments

For custom orders or large-volume purchases, a deposit (usually 30%) may be required before production begins.
The remaining balance must be paid prior to shipment.
We accept bank transfer for such payments — please include your order number as a reference.

6. Failed or Declined Payments

If your payment fails or is declined:

Please ensure your billing information is correct.
Try a different payment method or contact your bank for assistance.
Orders not paid within 7 business days may be automatically cancelled.

7. Fraud Prevention

To prevent fraud, we may perform verification checks before processing orders.
We reserve the right to cancel or hold orders that appear suspicious or incomplete.

8. Contact Us

If you have any questions about payments, please reach out to us:
📧 Email: [support@fenchenergy.com]
🌐 Website: [https://fenchenergy.com]
We aim to respond within 24 business hours.