{"id":32466,"date":"2026-07-08T06:42:42","date_gmt":"2026-07-08T06:42:42","guid":{"rendered":"https:\/\/fenchenergy.com\/?page_id=32466"},"modified":"2026-10-14T05:53:04","modified_gmt":"2026-10-14T05:53:04","slug":"algemene-voorwaarden","status":"publish","type":"page","link":"https:\/\/fenchenergy.com\/nl\/terms-and-conditions\/","title":{"rendered":"Algemene Voorwaarden"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"32466\" class=\"elementor elementor-32466\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-f586ed3 e-flex e-con-boxed e-con e-parent\" data-id=\"f586ed3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bc0799b elementor-widget elementor-widget-html\" data-id=\"bc0799b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\r\n.fpg-terms {\r\n  --green: #10a968;\r\n  --dark: #1a1a1a;\r\n  --text: #687078;\r\n  --light: #f7faf8;\r\n  --border: #e6ece8;\r\n\r\n  max-width: 960px;\r\n  margin: 0 auto;\r\n  padding: 20px 18px 60px;\r\n  font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Arial, sans-serif;\r\n  color: var(--text);\r\n}\r\n\r\n.fpg-terms-header {\r\n  text-align: center;\r\n  margin-bottom: 48px;\r\n}\r\n\r\n.fpg-terms-header h1 {\r\n  margin: 0;\r\n  color: var(--dark);\r\n  font-size: 42px;\r\n  font-weight: 800;\r\n  line-height: 1.25;\r\n}\r\n\r\n.fpg-terms-header h1::after {\r\n  content: \"\";\r\n  display: block;\r\n  width: 58px;\r\n  height: 4px;\r\n  margin: 18px auto 20px;\r\n  background: var(--green);\r\n  border-radius: 10px;\r\n}\r\n\r\n.fpg-terms-header p {\r\n  max-width: 720px;\r\n  margin: 0 auto;\r\n  font-size: 18px;\r\n  line-height: 1.8;\r\n  color: #7b8388;\r\n}\r\n\r\n.fpg-terms-intro {\r\n  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#fbfdfc;\r\n  border-color: #cfe8d8;\r\n}\r\n\r\n@media (max-width: 767px) {\r\n  .fpg-terms {\r\n    padding: 10px 14px 40px;\r\n  }\r\n\r\n  .fpg-terms-header {\r\n    margin-bottom: 32px;\r\n  }\r\n\r\n  .fpg-terms-header h1 {\r\n    font-size: 31px;\r\n  }\r\n\r\n  .fpg-terms-header p {\r\n    font-size: 16px;\r\n  }\r\n\r\n  .fpg-terms-intro {\r\n    padding: 20px 18px;\r\n  }\r\n\r\n  .fpg-terms-intro p {\r\n    font-size: 16px;\r\n  }\r\n\r\n  .fpg-terms-section {\r\n    padding: 24px 20px 22px;\r\n  }\r\n\r\n  .fpg-terms-section::before {\r\n    position: static;\r\n    margin-bottom: 14px;\r\n  }\r\n\r\n  .fpg-terms-section h2 {\r\n    font-size: 21px;\r\n  }\r\n\r\n  .fpg-terms-section p,\r\n  .fpg-terms-section li {\r\n    font-size: 16px;\r\n  }\r\n}\r\n<\/style>\r\n\r\n<div class=\"fpg-terms\">\r\n\r\n  <div class=\"fpg-terms-header\">\r\n    <h1>Algemene Voorwaarden<\/h1>\r\n    <p>\r\n      Lees deze voorwaarden door voordat u onze website gebruikt of een bestelling plaatst.\r\n    <\/p>\r\n  <\/div>\r\n\r\n  <div class=\"fpg-terms-intro\">\r\n    <p>\r\n      Door onze website te bezoeken, een bestelling te plaatsen of onze producten te gebruiken, gaat u akkoord met deze Algemene Voorwaarden.\r\n    <\/p>\r\n  <\/div>\r\n\r\n  <section class=\"fpg-terms-section\" data-number=\"1\">\r\n    <h2>Over Fench Energy<\/h2>\r\n\r\n    <p>\r\n      Fench Energy is een klantgericht merk dat LiFePO4-batterijcellen, batterijpacks, thuisenergiesystemen, doe-het-zelf batterijkits en gerelateerde energieopslagproducten levert.\r\n    <\/p>\r\n\r\n    <p>\r\n      De verkoper en contractpartij voor bestellingen, en de entiteit die verantwoordelijk is voor het ontvangen van betalingen en het uitgeven van facturen, is:\r\n    <\/p>\r\n\r\n    <p>\r\n      <strong>HK SINCHEN NEW ENERGY CO., LIMITED<\/strong><br>\r\n      UNIT 1021, BEVERLEY COMMERCIAL CENTRE,<br>\r\n      87\u2013105 CHATHAM ROAD SOUTH,<br>\r\n      TSIM SHA TSUI, KOWLOON, HONG KONG\r\n    <\/p>\r\n    <p><strong>Productie- en zakelijke contactgegevens:<\/strong><br>Dongguan FengChiDianChe New Energy Technology Co., Ltd.<br>Kamer 601, Gebouw 2, Nr. 7 Yanhe Road, Guancang, Zhangmutou Town, Dongguan, Guangdong, China.<\/p><p>Het adres in Dongguan is ons productie- en zakelijke contactadres; het is niet het geregistreerde adres van de verkoper in Hong Kong. Ons magazijn in Polen wordt gebruikt voor voorraadopslag en orderverwerking. Neem contact met ons op voordat u een afhaling of retour regelt.<\/p>\r\n  <\/section>\r\n\r\n  <section class=\"fpg-terms-section\" data-number=\"2\">\r\n    <h2>Productinformatie<\/h2>\r\n\r\n    <p>\r\n      We doen redelijke inspanningen om ervoor te zorgen dat productbeschrijvingen, afbeeldingen, specificaties en technische informatie nauwkeurig zijn.\r\n    <\/p>\r\n\r\n    <p>\r\n      Klanten zijn verantwoordelijk voor het bevestigen van productcompatibiliteit, spanning, capaciteit, omvormercompatibiliteit en installatievereisten v\u00f3\u00f3r aankoop.\r\n    <\/p>\r\n  <\/section>\r\n\r\n  <section class=\"fpg-terms-section\" data-number=\"3\">\r\n    <h2>Bestellingen en Betaling<\/h2>\r\n\r\n    <p>Bij het plaatsen van een bestelling bevestigt u dat:<\/p>\r\n\r\n    <ul>\r\n      <li>De door u verstrekte informatie juist en volledig is.<\/li>\r\n      <li>U bevoegd bent om de geselecteerde betaalmethode te gebruiken.<\/li>\r\n      <li>U de productspecificaties en aankoopvoorwaarden hebt bekeken.<\/li>\r\n    <\/ul>\r\n\r\n    <p>\r\n      Een bestelling wordt bevestigd na betalingsverificatie. We kunnen contact met u opnemen als er problemen zijn met betaling, voorraad, prijsstelling of fraude.\r\n    <\/p>\r\n  <\/section>\r\n\r\n  <section class=\"fpg-terms-section\" data-number=\"4\">\r\n    <h2>Prijzen en Beschikbaarheid<\/h2>\r\n\r\n    <p>\r\n      Productprijzen en beschikbaarheid kunnen zonder voorafgaande kennisgeving wijzigen. Als een duidelijke prijs- of voorraadfout uw bestelling be\u00efnvloedt, nemen we contact met u op v\u00f3\u00f3r verzending en bieden we de beschikbare opties aan.\r\n    <\/p>\r\n  <\/section>\r\n\r\n  <section class=\"fpg-terms-section\" data-number=\"5\">\r\n    <h2>Verzending en Levering<\/h2>\r\n\r\n    <p>\r\n      Bestellingen worden normaal gesproken binnen 1\u20133 werkdagen na betalingsbevestiging verwerkt.\r\n    <\/p>\r\n\r\n    <p>\r\n      Op voorraad zijnde producten gemarkeerd als \u201cEU Stock\u201d worden verzonden vanuit ons Poolse EU-magazijn en worden meestal binnen 3\u20137 werkdagen na verzending geleverd.\r\n    <\/p>\r\n\r\n    <p>\r\n      Verzendkosten worden berekend op basis van de bestemmingspostcode, het gewicht en volume van het product en de geselecteerde bezorgservice. Neem contact op met ons team voor een exacte verzendofferte v\u00f3\u00f3r betaling.\r\n    <\/p>\r\n\r\n    <p>\r\n      DDP-verzending is beschikbaar waar van toepassing voor in aanmerking komende EU-bestellingen die vanuit ons Poolse magazijn worden verzonden. Klanten hoeven doorgaans geen inklaring te regelen voor in aanmerking komende EU-bestellingen.\r\n    <\/p>\r\n  <\/section>\r\n\r\n  <section class=\"fpg-terms-section\" data-number=\"6\">\r\n    <h2>Retouren, Terugbetalingen en Garantie<\/h2>\r\n\r\n    <p>\r\n      Returns, refunds, replacements and warranty claims are handled according\r\n      to our published policies:\r\n    <\/p>\r\n\r\n    <ul>\r\n      <li>Retour- &amp; Terugbetalingsbeleid<\/li>\r\n      <li>Garantiebeleid<\/li>\r\n      <li>Verzendbeleid<\/li>\r\n    <\/ul>\r\n\r\n    <p>\r\n      Customers must obtain approval before returning any product.\r\n      Products should remain unused and in their original packaging unless\r\n      the return relates to a confirmed product defect.\r\n    <\/p>\r\n  <\/section>\r\n\r\n  <section class=\"fpg-terms-section\" data-number=\"7\">\r\n    <h2>DIY Battery Assembly<\/h2>\r\n\r\n    <p>\r\n      DIY battery assembly requires appropriate knowledge, tools and safety procedures.\r\n      Customers are responsible for ensuring that cells are correctly matched,\r\n      balanced and connected.\r\n    <\/p>\r\n\r\n    <p>\r\n      Fench Energy is not responsible for damage caused by incorrect assembly,\r\n      improper wiring, unauthorized modification, misuse or failure to follow\r\n      product instructions.\r\n    <\/p>\r\n  <\/section>\r\n\r\n  <section class=\"fpg-terms-section\" data-number=\"8\">\r\n    <h2>Battery Safety<\/h2>\r\n\r\n    <p>\r\n      Lithium batteries may present risks including electric shock, electrical\r\n      arc, fire, incorrect charging and chemical exposure.\r\n    <\/p>\r\n\r\n    <p>\r\n      Customers must install, operate, charge and store battery products according\r\n      to the product manual and applicable safety requirements.\r\n    <\/p>\r\n  <\/section>\r\n\r\n  <section class=\"fpg-terms-section\" data-number=\"9\">\r\n    <h2>Intellectual Property<\/h2>\r\n\r\n    <p>\r\n      Website content, including text, images, logos, product descriptions,\r\n      graphics and other materials, belongs to Fench Energy or its authorized\r\n      partners.\r\n    <\/p>\r\n\r\n    <p>\r\n      Unauthorized copying, reproduction or commercial use is prohibited.\r\n    <\/p>\r\n  <\/section>\r\n\r\n  <section class=\"fpg-terms-section\" data-number=\"10\">\r\n    <h2>Limitation of Liability<\/h2>\r\n\r\n    <p>\r\n      To the maximum extent permitted by applicable law, Fench Energy is not\r\n      responsible for damage caused by improper installation, incorrect usage,\r\n      unauthorized modifications, misuse or third-party services.\r\n    <\/p>\r\n\r\n    <p>\r\n      Nothing in these Terms &amp; Conditions limits any rights that cannot\r\n      legally be excluded under applicable consumer protection laws.\r\n    <\/p>\r\n  <\/section>\r\n\r\n  <section class=\"fpg-terms-section\" data-number=\"11\">\r\n    <h2>Privacy and Data Protection<\/h2>\r\n\r\n    <p>\r\n      Personal information is collected and processed according to our\r\n      <a href=\"https:\/\/fenchenergy.com\/nl\/privacybeleid\/\">\r\n        Privacybeleid\r\n      <\/a>.\r\n    <\/p>\r\n  <\/section>\r\n\r\n  <section class=\"fpg-terms-section\" data-number=\"12\">\r\n    <h2>Changes to These Terms<\/h2>\r\n\r\n    <p>\r\n      We may update these Terms &amp; Conditions to reflect changes in our\r\n      services, products, technology or legal requirements. Updated versions\r\n      will be published on this page.\r\n    <\/p>\r\n  <\/section>\r\n\r\n  <section class=\"fpg-terms-section fpg-terms-contact\" data-number=\"13\">\r\n    <h2>Contacteer Ons<\/h2>\r\n\r\n    <p>\r\n      If you have questions about these Terms &amp; Conditions, please contact us:\r\n    <\/p>\r\n\r\n    <p>\r\n      <strong>E-mail:<\/strong>\r\n      <a href=\"mailto:bailyn1278@fenchenergy.com\">\r\n        bailyn1278@fenchenergy.com\r\n      <\/a>\r\n    <\/p>\r\n\r\n    <p>\r\n      <strong>Website:<\/strong>\r\n      <a href=\"https:\/\/fenchenergy.com\/nl\/\">\r\n        https:\/\/fenchenergy.com\/\r\n      <\/a>\r\n    <\/p>\r\n  <\/section>\r\n\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Terms &amp; Conditions Please review these terms before using our website or placing an order. By visiting our website, placing<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-32466","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/fenchenergy.com\/nl\/wp-json\/wp\/v2\/pages\/32466","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fenchenergy.com\/nl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fenchenergy.com\/nl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fenchenergy.com\/nl\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/fenchenergy.com\/nl\/wp-json\/wp\/v2\/comments?post=32466"}],"version-history":[{"count":5,"href":"https:\/\/fenchenergy.com\/nl\/wp-json\/wp\/v2\/pages\/32466\/revisions"}],"predecessor-version":[{"id":34183,"href":"https:\/\/fenchenergy.com\/nl\/wp-json\/wp\/v2\/pages\/32466\/revisions\/34183"}],"wp:attachment":[{"href":"https:\/\/fenchenergy.com\/nl\/wp-json\/wp\/v2\/media?parent=32466"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}