{"id":30401,"date":"2025-10-29T17:27:16","date_gmt":"2025-10-29T17:27:16","guid":{"rendered":"https:\/\/palegoldenrod-curlew-193900.hostingersite.com\/?page_id=30401"},"modified":"2026-10-14T06:13:42","modified_gmt":"2026-10-14T06:13:42","slug":"garantiebeleid","status":"publish","type":"page","link":"https:\/\/fenchenergy.com\/nl\/warranty-policy\/","title":{"rendered":"Garantiebeleid"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"30401\" class=\"elementor elementor-30401\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-bd77038 e-flex e-con-boxed e-con e-parent\" data-id=\"bd77038\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a7059ae elementor-widget elementor-widget-html\" data-id=\"a7059ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\r\n.fench-wrap * {\r\n  margin: 0;\r\n  padding: 0;\r\n  box-sizing: border-box;\r\n}\r\n\r\n.fench-wrap {\r\n  font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Arial, sans-serif;\r\n  color: #333;\r\n  line-height: 1.8;\r\n  max-width: 900px;\r\n  margin: 0 auto;\r\n  padding: 0 16px;\r\n  font-size: 16px;\r\n}\r\n\r\n.fench-banner {\r\n  background: linear-gradient(135deg, #1a5c3a, #144a2e);\r\n  border-radius: 16px;\r\n  padding: 46px 40px;\r\n  color: #fff;\r\n  margin-bottom: 32px;\r\n}\r\n\r\n.fench-banner h1 {\r\n  font-size: 36px;\r\n  line-height: 1.3;\r\n  font-weight: 800;\r\n  margin-bottom: 14px;\r\n  color: #fff;\r\n}\r\n\r\n.fench-banner .fench-sub {\r\n  color: #d4f5e4;\r\n  font-size: 18px;\r\n  line-height: 1.8;\r\n  margin-bottom: 22px;\r\n}\r\n\r\n.fench-banner .fench-info-box {\r\n  background: rgba(255, 255, 255, 0.15);\r\n  border-radius: 10px;\r\n  padding: 16px 20px;\r\n  margin-top: 20px;\r\n  display: flex;\r\n  flex-direction: column;\r\n  gap: 10px;\r\n}\r\n\r\n.fench-banner .fench-info-box span {\r\n  display: flex;\r\n  align-items: flex-start;\r\n  gap: 8px;\r\n  color: #e8f8ef;\r\n  font-size: 16px;\r\n  line-height: 1.7;\r\n}\r\n\r\n.fench-card {\r\n  background: #fff;\r\n  border-radius: 14px;\r\n  border-left: 5px solid #1a7a5c;\r\n  box-shadow: 0 2px 12px rgba(0, 0, 0, 0.06);\r\n  padding: 42px;\r\n  margin-bottom: 32px;\r\n}\r\n\r\n.fench-card h2 {\r\n  font-size: 28px;\r\n  line-height: 1.4;\r\n  font-weight: 800;\r\n  color: #1a2e3b;\r\n  margin-bottom: 8px;\r\n  display: flex;\r\n  align-items: center;\r\n  gap: 12px;\r\n}\r\n\r\n.fench-card h2 .fench-num {\r\n  display: inline-flex;\r\n  align-items: center;\r\n  justify-content: center;\r\n  width: 34px;\r\n  height: 34px;\r\n  background: #1a7a5c;\r\n  color: #fff;\r\n  border-radius: 7px;\r\n  font-size: 17px;\r\n  font-weight: 700;\r\n  flex-shrink: 0;\r\n}\r\n\r\n.fench-h2line {\r\n  width: 70px;\r\n  height: 4px;\r\n  background: #e6a817;\r\n  margin-bottom: 24px;\r\n}\r\n\r\n.fench-card > p {\r\n  color: #555;\r\n  margin-bottom: 24px;\r\n  font-size: 18px;\r\n  line-height: 1.9;\r\n}\r\n\r\n.fench-wgrid {\r\n  display: grid;\r\n  grid-template-columns: repeat(4, 1fr);\r\n  gap: 18px;\r\n  margin-bottom: 24px;\r\n}\r\n\r\n.fench-witem {\r\n  background: #f5f8f6;\r\n  border-radius: 10px;\r\n  padding: 24px 16px;\r\n  text-align: center;\r\n}\r\n\r\n.fench-witem .fench-wico {\r\n  font-size: 25px;\r\n  margin-bottom: 8px;\r\n}\r\n\r\n.fench-witem h4 {\r\n  font-size: 16px;\r\n  line-height: 1.5;\r\n  font-weight: 600;\r\n  color: #555;\r\n  margin-bottom: 6px;\r\n}\r\n\r\n.fench-witem .fench-years {\r\n  font-size: 27px;\r\n  line-height: 1.3;\r\n  font-weight: 800;\r\n  color: #1a7a5c;\r\n}\r\n\r\n.fench-witem .fench-note {\r\n  font-size: 13px;\r\n  color: #888;\r\n  margin-top: 6px;\r\n  line-height: 1.5;\r\n}\r\n\r\n.fench-info {\r\n  background: #f0f7f4;\r\n  border-left: 4px solid #1a7a5c;\r\n  border-radius: 8px;\r\n  padding: 16px 22px;\r\n  display: flex;\r\n  align-items: flex-start;\r\n  gap: 12px;\r\n  font-size: 16px;\r\n  line-height: 1.8;\r\n  color: #555;\r\n  margin-bottom: 28px;\r\n}\r\n\r\n.fench-info.yellow {\r\n  background: #fdf8ed;\r\n  border-left-color: #e6a817;\r\n}\r\n\r\n.fench-info .fench-ii {\r\n  flex-shrink: 0;\r\n  font-size: 19px;\r\n}\r\n\r\n.fench-steps-title {\r\n  font-size: 20px;\r\n  line-height: 1.5;\r\n  font-weight: 700;\r\n  color: #1a2e3b;\r\n  margin-bottom: 18px;\r\n  display: flex;\r\n  align-items: center;\r\n  gap: 9px;\r\n}\r\n\r\n.fench-steps {\r\n  display: grid;\r\n  grid-template-columns: repeat(3, 1fr);\r\n  gap: 18px;\r\n  margin-bottom: 24px;\r\n}\r\n\r\n.fench-step {\r\n  background: #f5f8f6;\r\n  border-radius: 10px;\r\n  padding: 26px 20px;\r\n}\r\n\r\n.fench-step .fench-step-num {\r\n  display: inline-flex;\r\n  align-items: center;\r\n  justify-content: center;\r\n  width: 32px;\r\n  height: 32px;\r\n  background: #e6a817;\r\n  color: #fff;\r\n  border-radius: 50%;\r\n  font-size: 15px;\r\n  font-weight: 700;\r\n  margin-bottom: 12px;\r\n}\r\n\r\n.fench-step h4 {\r\n  font-size: 18px;\r\n  line-height: 1.5;\r\n  font-weight: 700;\r\n  color: #1a2e3b;\r\n  margin-bottom: 10px;\r\n}\r\n\r\n.fench-step p {\r\n  font-size: 16px;\r\n  line-height: 1.8;\r\n  color: #555;\r\n}\r\n\r\n.fench-excl-title {\r\n  font-size: 17px;\r\n  line-height: 1.5;\r\n  font-weight: 700;\r\n  color: #1a2e3b;\r\n  background: #fdf8ed;\r\n  border-left: 4px solid #e6a817;\r\n  border-radius: 6px;\r\n  padding: 12px 18px;\r\n  margin-bottom: 16px;\r\n  display: inline-block;\r\n}\r\n\r\n.fench-excl-list {\r\n  list-style: none;\r\n  margin-bottom: 24px;\r\n}\r\n\r\n.fench-excl-list li {\r\n  font-size: 17px;\r\n  line-height: 1.8;\r\n  color: #555;\r\n  padding: 7px 0 7px 28px;\r\n  position: relative;\r\n}\r\n\r\n.fench-excl-list li::before {\r\n  content: \"\u26a0\";\r\n  position: absolute;\r\n  left: 0;\r\n  font-size: 15px;\r\n}\r\n\r\n.fench-retbox {\r\n  background: #f0f7f4;\r\n  border-radius: 10px;\r\n  padding: 22px 26px;\r\n  margin-bottom: 28px;\r\n}\r\n\r\n.fench-retbox ul {\r\n  list-style: none;\r\n}\r\n\r\n.fench-retbox ul li {\r\n  font-size: 17px;\r\n  line-height: 1.8;\r\n  color: #555;\r\n  padding: 7px 0;\r\n  display: flex;\r\n  align-items: flex-start;\r\n  gap: 11px;\r\n}\r\n\r\n.fench-retbox ul li .fench-rico {\r\n  flex-shrink: 0;\r\n  font-size: 19px;\r\n}\r\n\r\n.fench-subsec {\r\n  margin-bottom: 28px;\r\n}\r\n\r\n.fench-subsec h3 {\r\n  font-size: 21px;\r\n  line-height: 1.5;\r\n  font-weight: 700;\r\n  color: #1a2e3b;\r\n  margin-bottom: 14px;\r\n  display: flex;\r\n  align-items: center;\r\n  gap: 9px;\r\n}\r\n\r\n.fench-subsec ul {\r\n  list-style: none;\r\n}\r\n\r\n.fench-subsec ul li {\r\n  font-size: 17px;\r\n  line-height: 1.8;\r\n  color: #555;\r\n  padding: 5px 0 5px 24px;\r\n  position: relative;\r\n}\r\n\r\n.fench-subsec ul li::before {\r\n  content: \"\u2713\";\r\n  position: absolute;\r\n  left: 0;\r\n  color: #1a7a5c;\r\n  font-weight: 700;\r\n}\r\n\r\n.fench-subsec ol {\r\n  margin-left: 24px;\r\n  color: #555;\r\n  font-size: 17px;\r\n  line-height: 1.8;\r\n}\r\n\r\n.fench-subsec ol li {\r\n  padding: 5px 0;\r\n}\r\n\r\n.fench-subsec ol li strong,\r\n.fench-subsec ul li strong {\r\n  color: #1a2e3b;\r\n}\r\n\r\n.fench-cta {\r\n  background: #fff;\r\n  border-radius: 14px;\r\n  border-left: 5px solid #1a7a5c;\r\n  box-shadow: 0 2px 12px rgba(0, 0, 0, 0.06);\r\n  padding: 42px;\r\n  text-align: center;\r\n  margin-bottom: 32px;\r\n}\r\n\r\n.fench-cta .fench-cta-ico {\r\n  font-size: 42px;\r\n  margin-bottom: 14px;\r\n}\r\n\r\n.fench-cta h3 {\r\n  font-size: 25px;\r\n  line-height: 1.5;\r\n  font-weight: 700;\r\n  color: #1a2e3b;\r\n  margin-bottom: 8px;\r\n}\r\n\r\n.fench-cta p {\r\n  font-size: 17px;\r\n  line-height: 1.8;\r\n  color: #555;\r\n  margin-bottom: 10px;\r\n}\r\n\r\n.fench-cta a {\r\n  color: #1a7a5c;\r\n  font-size: 18px;\r\n  font-weight: 700;\r\n  text-decoration: none;\r\n}\r\n\r\n.fench-note-box {\r\n  background: #fdf8ed;\r\n  border-left: 4px solid #e6a817;\r\n  border-radius: 8px;\r\n  padding: 18px 22px;\r\n  font-size: 17px;\r\n  line-height: 1.8;\r\n  color: #555;\r\n  margin-bottom: 28px;\r\n}\r\n\r\n.fench-note-box strong {\r\n  color: #1a2e3b;\r\n}\r\n\r\n.fench-footer {\r\n  text-align: center;\r\n  padding: 24px;\r\n  font-size: 15px;\r\n  line-height: 1.8;\r\n  color: #888;\r\n  border-top: 1px solid #eee;\r\n  margin-top: 24px;\r\n}\r\n\r\n.fench-footer p {\r\n  margin-bottom: 5px;\r\n}\r\n\r\n@media (max-width: 991px) {\r\n  .fench-wgrid {\r\n    grid-template-columns: repeat(2, 1fr);\r\n  }\r\n\r\n  .fench-steps {\r\n    grid-template-columns: 1fr;\r\n  }\r\n}\r\n\r\n@media (max-width: 767px) {\r\n  .fench-wrap {\r\n    padding: 0 12px;\r\n  }\r\n\r\n  .fench-banner {\r\n    padding: 32px 22px;\r\n  }\r\n\r\n  .fench-banner h1 {\r\n    font-size: 28px;\r\n  }\r\n\r\n  .fench-banner .fench-sub {\r\n    font-size: 16px;\r\n  }\r\n\r\n  .fench-banner .fench-info-box span {\r\n    font-size: 14px;\r\n  }\r\n\r\n  .fench-card {\r\n    padding: 28px 20px;\r\n  }\r\n\r\n  .fench-card h2 {\r\n    font-size: 22px;\r\n  }\r\n\r\n  .fench-card > p,\r\n  .fench-info,\r\n  .fench-excl-list li,\r\n  .fench-retbox ul li,\r\n  .fench-subsec ul li,\r\n  .fench-subsec ol,\r\n  .fench-step p {\r\n    font-size: 15px;\r\n  }\r\n\r\n  .fench-wgrid {\r\n    grid-template-columns: repeat(2, 1fr);\r\n    gap: 10px;\r\n  }\r\n\r\n  .fench-witem {\r\n    padding: 16px 10px;\r\n  }\r\n\r\n  .fench-witem h4 {\r\n    font-size: 14px;\r\n  }\r\n\r\n  .fench-witem .fench-years {\r\n    font-size: 22px;\r\n  }\r\n\r\n  .fench-steps-title {\r\n    font-size: 18px;\r\n  }\r\n\r\n  .fench-step h4 {\r\n    font-size: 17px;\r\n  }\r\n\r\n  .fench-subsec h3 {\r\n    font-size: 19px;\r\n  }\r\n\r\n  .fench-cta {\r\n    padding: 30px 20px;\r\n  }\r\n\r\n  .fench-cta h3 {\r\n    font-size: 21px;\r\n  }\r\n\r\n  .fench-cta p,\r\n  .fench-note-box {\r\n    font-size: 15px;\r\n  }\r\n\r\n  .fench-footer {\r\n    font-size: 13px;\r\n  }\r\n}\r\n<\/style>\r\n\r\n<div class=\"fench-wrap\">\r\n\r\n  <div class=\"fench-banner\">\r\n    <h1>Fench Energy Garantiebeleid<\/h1>\r\n\r\n    <p class=\"fench-sub\">\r\n      Ons garantiebeleid dekt LiFePO4-batterijen, doe-het-zelf kits, accessoires, BMS en batterijcellen verkocht door Fench Energy.\r\n    <\/p>\r\n\r\n    <div class=\"fench-info-box\">\r\n      <span>\ud83c\udfe2 HK SINCHEN NEW ENERGY CO., LIMITED<\/span>\r\n      <span>\ud83d\udccd UNIT 1021, BEVERLEY COMMERCIAL CENTRE, 87-105 CHATHAM ROAD SOUTH, TSIM SHA TSUI KL<\/span>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"fench-card\">\r\n    <h2>\r\n      <span class=\"fench-num\">1<\/span>\r\n      Garantiebeleid\r\n    <\/h2>\r\n\r\n    <div class=\"fench-h2line\"><\/div>\r\n\r\n    <p>\r\n      Wij staan achter de kwaliteit van onze producten. Wij bieden een\r\n      <strong>beperkte garantie<\/strong> die defecten in materialen en vakmanschap dekt wanneer het product normaal wordt gebruikt en strikt volgens de producthandleiding.\r\n    <\/p>\r\n\r\n    <div class=\"fench-wgrid\">\r\n\r\n      <div class=\"fench-witem\">\r\n        <div class=\"fench-wico\">\ud83d\udd0b<\/div>\r\n        <h4>12V\/24V Batterijen<\/h4>\r\n        <div class=\"fench-years\">5 Jaar<\/div>\r\n      <\/div>\r\n\r\n      <div class=\"fench-witem\">\r\n        <div class=\"fench-wico\">\u26a1<\/div>\r\n        <h4>48V Batterijen<\/h4>\r\n        <div class=\"fench-years\">5 Jaar<\/div>\r\n        <div class=\"fench-note\">Systeem BMS: 1 jaar<\/div>\r\n      <\/div>\r\n\r\n      <div class=\"fench-witem\">\r\n        <div class=\"fench-wico\">\ud83d\udce6<\/div>\r\n        <h4>Doe-het-zelf kits<\/h4>\r\n        <div class=\"fench-years\">2 Jaar<\/div>\r\n      <\/div>\r\n\r\n      <div class=\"fench-witem\">\r\n        <div class=\"fench-wico\">\ud83d\udd0c<\/div>\r\n        <h4>Andere accessoires<\/h4>\r\n        <div class=\"fench-years\">1 Jaar<\/div>\r\n      <\/div>\r\n\r\n    <\/div>\r\n\r\n    <div class=\"fench-info\">\r\n      <span class=\"fench-ii\">\ud83d\udccb<\/span>\r\n      <span>\r\n        Geldig vanaf de oorspronkelijke aankoopdatum. Bewijs van aankoop is vereist voor alle garantieclaims. Ons 24\/7 klantenserviceteam staat altijd klaar om u te helpen.\r\n      <\/span>\r\n    <\/div>\r\n\r\n    <div class=\"fench-steps-title\">\r\n      \ud83d\udccb Garantieclaims Procedure\r\n    <\/div>\r\n\r\n    <div class=\"fench-steps\">\r\n\r\n      <div class=\"fench-step\">\r\n        <div class=\"fench-step-num\">1<\/div>\r\n        <h4>Probleemoplossing &amp; Ondersteuning<\/h4>\r\n        <p>\r\n          Neem contact met ons op met uw probleem. Wij reageren binnen 24 uur om te helpen bij de diagnose, probleemoplossing te bieden en optimaal batterijgebruik te begeleiden.\r\n        <\/p>\r\n      <\/div>\r\n\r\n      <div class=\"fench-step\">\r\n        <div class=\"fench-step-num\">2<\/div>\r\n        <h4>Testen &amp; Verificatie<\/h4>\r\n        <p>\r\n          Om uw claim effici\u00ebnt te verwerken, kunnen wij u vriendelijk vragen een paar eenvoudige tests uit te voeren om de staat van de batterij te verifi\u00ebren.\r\n        <\/p>\r\n      <\/div>\r\n\r\n      <div class=\"fench-step\">\r\n        <div class=\"fench-step-num\">3<\/div>\r\n        <h4>Retour &amp; Vervanging<\/h4>\r\n        <p>\r\n          Als tests een fabricage- of kwaliteitsfout bevestigen, sturen wij een voorafbetaald retourlabel om de defecte eenheid terug te sturen naar ons EU-magazijn. Na bevestiging sturen wij snel een gloednieuwe vervanging of restitutie.\r\n        <\/p>\r\n      <\/div>\r\n\r\n    <\/div>\r\n\r\n    <div class=\"fench-info\">\r\n      <span class=\"fench-ii\">\ud83d\udd0d<\/span>\r\n      <span>\r\n        Ons technische team inspecteert geretourneerde eenheden voor voortdurende productverbetering.\r\n      <\/span>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"fench-card\">\r\n    <h2>\r\n      <span class=\"fench-num\">2<\/span>\r\n      Algemene Voorwaarden &amp; Uitsluitingen\r\n    <\/h2>\r\n\r\n    <div class=\"fench-h2line\"><\/div>\r\n\r\n    <div class=\"fench-subsec\">\r\n      <ul>\r\n        <li>\r\n          <strong>Niet Overdraagbaar:<\/strong>\r\n          Garantie geldt alleen voor de oorspronkelijke koper. Cadeau gegeven of doorverkochte producten vereisen claims via de oorspronkelijke koper met aankoopbewijs.\r\n        <\/li>\r\n\r\n        <li>\r\n          <strong>Garantie Voortzetting:<\/strong>\r\n          Gerepareerde of vervangen batterijen krijgen geen nieuwe of verlengde garantietermijn. De dekking loopt door voor de resterende duur van de oorspronkelijke garantie.\r\n        <\/li>\r\n      <\/ul>\r\n    <\/div>\r\n\r\n    <div class=\"fench-excl-title\">\r\n      \u26a0 Wat NIET Gedekt Is\r\n    <\/div>\r\n\r\n    <ul class=\"fench-excl-list\">\r\n      <li>Onjuist gebruik, vallen laten of opzettelijke schade.<\/li>\r\n      <li>Ongeautoriseerde productwijzigingen of demontages.<\/li>\r\n      <li>Het niet correct installeren, bedienen of onderhouden van het product volgens de handleiding.<\/li>\r\n      <li>Storingen of ernstige kwaliteitsvermindering als gevolg van verkeerd gebruik, nalatigheid of ongevallen.<\/li>\r\n    <\/ul>\r\n\r\n    <div class=\"fench-info\">\r\n      <span class=\"fench-ii\">\u2705<\/span>\r\n      <span>\r\n        Alle garantieclaims vereisen een aankoopbewijs. Garantie geldt alleen voor de oorspronkelijke koper.\r\n      <\/span>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"fench-card\">\r\n    <h2>\r\n      <span class=\"fench-num\">3<\/span>\r\n      Retour- &amp; Terugbetalingsbeleid\r\n    <\/h2>\r\n\r\n    <div class=\"fench-h2line\"><\/div>\r\n\r\n    <p>\r\n      Als het product een probleem blijkt te hebben, accepteren wij retouren van\r\n      <strong>ongebruikte producten binnen 5 dagen<\/strong> na ontvangst, onder de onderstaande voorwaarden.\r\n    <\/p>\r\n\r\n    <div class=\"fench-retbox\">\r\n      <ul>\r\n        <li>\r\n          <span class=\"fench-rico\">\ud83d\udcc5<\/span>\r\n          <strong>5-Daagse Periode<\/strong> \u2014 Retouren moeten binnen 5 dagen na de leveringsdatum worden gestart.\r\n        <\/li>\r\n\r\n        <li>\r\n          <span class=\"fench-rico\">\u2705<\/span>\r\n          <strong>Staat:<\/strong>\r\n          Artikelen moeten volledig ongebruikt, onaangetast en in originele staat bij ons worden afgeleverd.\r\n        <\/li>\r\n\r\n        <li>\r\n          <span class=\"fench-rico\">\ud83d\udce6<\/span>\r\n          <strong>Verpakking:<\/strong>\r\n          Producten moeten worden geretourneerd in hun originele Fench Energy verpakkingsdozen.\r\n        <\/li>\r\n\r\n        <li>\r\n          <span class=\"fench-rico\">\ud83d\udeab<\/span>\r\n          <strong>Kanaalbeperking:<\/strong>\r\n          Fench Energy zal geen terugbetalingen doen voor producten gekocht via derden, distributeurs of retailpartners.\r\n        <\/li>\r\n      <\/ul>\r\n    <\/div>\r\n\r\n    <div class=\"fench-subsec\">\r\n      <h3>\ud83d\udcb0 Kosten &amp; Vergoedingen<\/h3>\r\n\r\n      <ul>\r\n        <li>\r\n          <strong>Verzendkosten:<\/strong>\r\n          Fench Energy draagt de retourverzendkosten wanneer een retour nodig is vanwege een bevestigd productdefect, schade tijdens levering, of een verkeerd geleverd artikel. Voor retouren die voortkomen uit klantomstandigheden zijn de retourverzendkosten voor rekening van de klant. Neem contact met ons op voordat u een artikel retourneert. Alle retouren zijn onderworpen aan ons <a href=\"https:\/\/fenchenergy.com\/nl\/refund-returns-policy\/\">Retour- &amp; Terugbetalingsbeleid<\/a>.\r\n        <\/li>\r\n\r\n        <li>\r\n          <strong>Verwerkingskosten:<\/strong>\r\n          Eventuele terugbetalings- of verwerkingskosten zijn voor rekening van de koper.\r\n        <\/li>\r\n      <\/ul>\r\n    <\/div>\r\n\r\n    <div class=\"fench-subsec\">\r\n      <h3>\ud83d\udd04 Retourproces<\/h3>\r\n\r\n      <ol>\r\n        <li>\r\n          <strong>Verkrijg Autorisatie:<\/strong>\r\n          Neem contact met ons op voordat u artikelen verzendt om een offici\u00eble Retour Merchandise Autorisatienummer te verkrijgen.\r\n        <\/li>\r\n\r\n        <li>\r\n          <strong>Veilige Verzending:<\/strong>\r\n          Wij kunnen niet verantwoordelijk worden gehouden voor artikelen die beschadigd raken of verloren gaan tijdens het retourtransport. Wij raden sterk aan een verzekerde en traceerbare verzendservice te gebruiken.\r\n        <\/li>\r\n\r\n        <li>\r\n          <strong>Inspectie:<\/strong>\r\n          Alle geretourneerde goederen worden bij aankomst grondig ge\u00efnspecteerd. Als een artikel in een ongeschikte of gebruikte staat wordt geretourneerd, behouden wij ons het recht voor de terugbetaling te weigeren. Het artikel kan op uw kosten naar u worden teruggestuurd.\r\n        <\/li>\r\n      <\/ol>\r\n    <\/div>\r\n\r\n    <div class=\"fench-subsec\">\r\n      <h3>\u23f1 Terugbetalingsverwerkingstijd<\/h3>\r\n\r\n      <p style=\"font-size:17px;color:#555;line-height:1.8;\">\r\n        Zodra we het geretourneerde artikel(en) hebben ontvangen en ge\u00efnspecteerd, gelieve\r\n        <strong>1 tot 2 weken<\/strong> te wachten voor de verwerking van de retourzending. Als uw terugbetaling wordt goedgekeurd, worden de toepasselijke bedragen binnen <strong>15 tot 30 werkdagen<\/strong>.\r\n      <\/p>\r\n    <\/div>\r\n\r\n    <div class=\"fench-info yellow\">\r\n      <span class=\"fench-ii\">\u26a0<\/span>\r\n      <span>\r\n        <strong>Belangrijk:<\/strong>\r\n        Ongeautoriseerde retourzendingen kunnen worden geweigerd. Alle kosten en aftrekkingen volgen het hierboven vermelde beleid.\r\n      <\/span>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"fench-cta\">\r\n    <div class=\"fench-cta-ico\">\ud83d\udcac<\/div>\r\n\r\n    <h3>Hulp nodig bij garantie of retourzendingen?<\/h3>\r\n\r\n    <p>\r\n      Ons ondersteuningsteam is 24\/7 beschikbaar. Neem contact met ons op via\r\n    <\/p>\r\n\r\n    <a href=\"mailto:bailyn1278@fenchenergy.com\">\r\n      \u2709 bailyn1278@fenchenergy.com\r\n    <\/a>\r\n\r\n    <p style=\"margin-top:16px;font-size:15px;color:#888;\">\r\n      Voor vragen over claims of productondersteuning \u2014 we reageren binnen 24 uur.\r\n    <\/p>\r\n  <\/div>\r\n\r\n  <div class=\"fench-note-box\">\r\n    \ud83d\udccc <strong>Opmerking:<\/strong>\r\n    Voor garantieclaims met betrekking tot bevestigde fabricagefouten, levert Fench Energy een voorafbetaald retourlabel en verzendt een gloednieuw vervangend product.\r\n  <\/div>\r\n\r\n  <div class=\"fench-footer\">\r\n    <p>HK SINCHEN NEW ENERGY CO., LIMITED<\/p>\r\n    <p>\r\n      \u00a9 Fench Energy \u2014 Toewijding aan groene energie en betrouwbare service na verkoop. Beleid versie 2026.\r\n    <\/p>\r\n  <\/div>\r\n\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Fench Energy Warranty Policy Our warranty policy covers LiFePO4 batteries, DIY kits, accessories, BMS and battery cells sold by Fench<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-30401","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/fenchenergy.com\/nl\/wp-json\/wp\/v2\/pages\/30401","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fenchenergy.com\/nl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fenchenergy.com\/nl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fenchenergy.com\/nl\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/fenchenergy.com\/nl\/wp-json\/wp\/v2\/comments?post=30401"}],"version-history":[{"count":5,"href":"https:\/\/fenchenergy.com\/nl\/wp-json\/wp\/v2\/pages\/30401\/revisions"}],"predecessor-version":[{"id":34204,"href":"https:\/\/fenchenergy.com\/nl\/wp-json\/wp\/v2\/pages\/30401\/revisions\/34204"}],"wp:attachment":[{"href":"https:\/\/fenchenergy.com\/nl\/wp-json\/wp\/v2\/media?parent=30401"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}