{"id":30401,"date":"2025-10-29T17:27:16","date_gmt":"2025-10-29T17:27:16","guid":{"rendered":"https:\/\/palegoldenrod-curlew-193900.hostingersite.com\/?page_id=30401"},"modified":"2026-10-14T06:13:42","modified_gmt":"2026-10-14T06:13:42","slug":"warranty-policy","status":"publish","type":"page","link":"https:\/\/fenchenergy.com\/lb\/warranty-policy\/","title":{"rendered":"Garantie Politik"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"30401\" class=\"elementor elementor-30401\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-bd77038 e-flex e-con-boxed e-con e-parent\" data-id=\"bd77038\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a7059ae elementor-widget elementor-widget-html\" data-id=\"a7059ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\r\n.fench-wrap * {\r\n  margin: 0;\r\n  padding: 0;\r\n  box-sizing: border-box;\r\n}\r\n\r\n.fench-wrap {\r\n  font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Arial, sans-serif;\r\n  color: #333;\r\n  line-height: 1.8;\r\n  max-width: 900px;\r\n  margin: 0 auto;\r\n  padding: 0 16px;\r\n  font-size: 16px;\r\n}\r\n\r\n.fench-banner {\r\n  background: linear-gradient(135deg, #1a5c3a, #144a2e);\r\n  border-radius: 16px;\r\n  padding: 46px 40px;\r\n  color: #fff;\r\n  margin-bottom: 32px;\r\n}\r\n\r\n.fench-banner h1 {\r\n  font-size: 36px;\r\n  line-height: 1.3;\r\n  font-weight: 800;\r\n  margin-bottom: 14px;\r\n  color: #fff;\r\n}\r\n\r\n.fench-banner .fench-sub {\r\n  color: #d4f5e4;\r\n  font-size: 18px;\r\n  line-height: 1.8;\r\n  margin-bottom: 22px;\r\n}\r\n\r\n.fench-banner .fench-info-box {\r\n  background: rgba(255, 255, 255, 0.15);\r\n  border-radius: 10px;\r\n  padding: 16px 20px;\r\n  margin-top: 20px;\r\n  display: flex;\r\n  flex-direction: column;\r\n  gap: 10px;\r\n}\r\n\r\n.fench-banner .fench-info-box span {\r\n  display: flex;\r\n  align-items: flex-start;\r\n  gap: 8px;\r\n  color: #e8f8ef;\r\n  font-size: 16px;\r\n  line-height: 1.7;\r\n}\r\n\r\n.fench-card {\r\n  background: #fff;\r\n  border-radius: 14px;\r\n  border-left: 5px solid #1a7a5c;\r\n  box-shadow: 0 2px 12px rgba(0, 0, 0, 0.06);\r\n  padding: 42px;\r\n  margin-bottom: 32px;\r\n}\r\n\r\n.fench-card h2 {\r\n  font-size: 28px;\r\n  line-height: 1.4;\r\n  font-weight: 800;\r\n  color: #1a2e3b;\r\n  margin-bottom: 8px;\r\n  display: flex;\r\n  align-items: center;\r\n  gap: 12px;\r\n}\r\n\r\n.fench-card h2 .fench-num {\r\n  display: inline-flex;\r\n  align-items: center;\r\n  justify-content: center;\r\n  width: 34px;\r\n  height: 34px;\r\n  background: #1a7a5c;\r\n  color: #fff;\r\n  border-radius: 7px;\r\n  font-size: 17px;\r\n  font-weight: 700;\r\n  flex-shrink: 0;\r\n}\r\n\r\n.fench-h2line {\r\n  width: 70px;\r\n  height: 4px;\r\n  background: #e6a817;\r\n  margin-bottom: 24px;\r\n}\r\n\r\n.fench-card > p {\r\n  color: #555;\r\n  margin-bottom: 24px;\r\n  font-size: 18px;\r\n  line-height: 1.9;\r\n}\r\n\r\n.fench-wgrid {\r\n  display: grid;\r\n  grid-template-columns: repeat(4, 1fr);\r\n  gap: 18px;\r\n  margin-bottom: 24px;\r\n}\r\n\r\n.fench-witem {\r\n  background: #f5f8f6;\r\n  border-radius: 10px;\r\n  padding: 24px 16px;\r\n  text-align: center;\r\n}\r\n\r\n.fench-witem .fench-wico {\r\n  font-size: 25px;\r\n  margin-bottom: 8px;\r\n}\r\n\r\n.fench-witem h4 {\r\n  font-size: 16px;\r\n  line-height: 1.5;\r\n  font-weight: 600;\r\n  color: #555;\r\n  margin-bottom: 6px;\r\n}\r\n\r\n.fench-witem .fench-years {\r\n  font-size: 27px;\r\n  line-height: 1.3;\r\n  font-weight: 800;\r\n  color: #1a7a5c;\r\n}\r\n\r\n.fench-witem .fench-note {\r\n  font-size: 13px;\r\n  color: #888;\r\n  margin-top: 6px;\r\n  line-height: 1.5;\r\n}\r\n\r\n.fench-info {\r\n  background: #f0f7f4;\r\n  border-left: 4px solid #1a7a5c;\r\n  border-radius: 8px;\r\n  padding: 16px 22px;\r\n  display: flex;\r\n  align-items: flex-start;\r\n  gap: 12px;\r\n  font-size: 16px;\r\n  line-height: 1.8;\r\n  color: #555;\r\n  margin-bottom: 28px;\r\n}\r\n\r\n.fench-info.yellow {\r\n  background: #fdf8ed;\r\n  border-left-color: #e6a817;\r\n}\r\n\r\n.fench-info .fench-ii {\r\n  flex-shrink: 0;\r\n  font-size: 19px;\r\n}\r\n\r\n.fench-steps-title {\r\n  font-size: 20px;\r\n  line-height: 1.5;\r\n  font-weight: 700;\r\n  color: #1a2e3b;\r\n  margin-bottom: 18px;\r\n  display: flex;\r\n  align-items: center;\r\n  gap: 9px;\r\n}\r\n\r\n.fench-steps {\r\n  display: grid;\r\n  grid-template-columns: repeat(3, 1fr);\r\n  gap: 18px;\r\n  margin-bottom: 24px;\r\n}\r\n\r\n.fench-step {\r\n  background: #f5f8f6;\r\n  border-radius: 10px;\r\n  padding: 26px 20px;\r\n}\r\n\r\n.fench-step .fench-step-num {\r\n  display: inline-flex;\r\n  align-items: center;\r\n  justify-content: center;\r\n  width: 32px;\r\n  height: 32px;\r\n  background: #e6a817;\r\n  color: #fff;\r\n  border-radius: 50%;\r\n  font-size: 15px;\r\n  font-weight: 700;\r\n  margin-bottom: 12px;\r\n}\r\n\r\n.fench-step h4 {\r\n  font-size: 18px;\r\n  line-height: 1.5;\r\n  font-weight: 700;\r\n  color: #1a2e3b;\r\n  margin-bottom: 10px;\r\n}\r\n\r\n.fench-step p {\r\n  font-size: 16px;\r\n  line-height: 1.8;\r\n  color: #555;\r\n}\r\n\r\n.fench-excl-title {\r\n  font-size: 17px;\r\n  line-height: 1.5;\r\n  font-weight: 700;\r\n  color: #1a2e3b;\r\n  background: #fdf8ed;\r\n  border-left: 4px solid #e6a817;\r\n  border-radius: 6px;\r\n  padding: 12px 18px;\r\n  margin-bottom: 16px;\r\n  display: inline-block;\r\n}\r\n\r\n.fench-excl-list {\r\n  list-style: none;\r\n  margin-bottom: 24px;\r\n}\r\n\r\n.fench-excl-list li {\r\n  font-size: 17px;\r\n  line-height: 1.8;\r\n  color: #555;\r\n  padding: 7px 0 7px 28px;\r\n  position: relative;\r\n}\r\n\r\n.fench-excl-list li::before {\r\n  content: \"\u26a0\";\r\n  position: absolute;\r\n  left: 0;\r\n  font-size: 15px;\r\n}\r\n\r\n.fench-retbox {\r\n  background: #f0f7f4;\r\n  border-radius: 10px;\r\n  padding: 22px 26px;\r\n  margin-bottom: 28px;\r\n}\r\n\r\n.fench-retbox ul {\r\n  list-style: none;\r\n}\r\n\r\n.fench-retbox ul li {\r\n  font-size: 17px;\r\n  line-height: 1.8;\r\n  color: #555;\r\n  padding: 7px 0;\r\n  display: flex;\r\n  align-items: flex-start;\r\n  gap: 11px;\r\n}\r\n\r\n.fench-retbox ul li .fench-rico {\r\n  flex-shrink: 0;\r\n  font-size: 19px;\r\n}\r\n\r\n.fench-subsec {\r\n  margin-bottom: 28px;\r\n}\r\n\r\n.fench-subsec h3 {\r\n  font-size: 21px;\r\n  line-height: 1.5;\r\n  font-weight: 700;\r\n  color: #1a2e3b;\r\n  margin-bottom: 14px;\r\n  display: flex;\r\n  align-items: center;\r\n  gap: 9px;\r\n}\r\n\r\n.fench-subsec ul {\r\n  list-style: none;\r\n}\r\n\r\n.fench-subsec ul li {\r\n  font-size: 17px;\r\n  line-height: 1.8;\r\n  color: #555;\r\n  padding: 5px 0 5px 24px;\r\n  position: relative;\r\n}\r\n\r\n.fench-subsec ul li::before {\r\n  content: \"\u2713\";\r\n  position: absolute;\r\n  left: 0;\r\n  color: #1a7a5c;\r\n  font-weight: 700;\r\n}\r\n\r\n.fench-subsec ol {\r\n  margin-left: 24px;\r\n  color: #555;\r\n  font-size: 17px;\r\n  line-height: 1.8;\r\n}\r\n\r\n.fench-subsec ol li {\r\n  padding: 5px 0;\r\n}\r\n\r\n.fench-subsec ol li strong,\r\n.fench-subsec ul li strong {\r\n  color: #1a2e3b;\r\n}\r\n\r\n.fench-cta {\r\n  background: #fff;\r\n  border-radius: 14px;\r\n  border-left: 5px solid #1a7a5c;\r\n  box-shadow: 0 2px 12px rgba(0, 0, 0, 0.06);\r\n  padding: 42px;\r\n  text-align: center;\r\n  margin-bottom: 32px;\r\n}\r\n\r\n.fench-cta .fench-cta-ico {\r\n  font-size: 42px;\r\n  margin-bottom: 14px;\r\n}\r\n\r\n.fench-cta h3 {\r\n  font-size: 25px;\r\n  line-height: 1.5;\r\n  font-weight: 700;\r\n  color: #1a2e3b;\r\n  margin-bottom: 8px;\r\n}\r\n\r\n.fench-cta p {\r\n  font-size: 17px;\r\n  line-height: 1.8;\r\n  color: #555;\r\n  margin-bottom: 10px;\r\n}\r\n\r\n.fench-cta a {\r\n  color: #1a7a5c;\r\n  font-size: 18px;\r\n  font-weight: 700;\r\n  text-decoration: none;\r\n}\r\n\r\n.fench-note-box {\r\n  background: #fdf8ed;\r\n  border-left: 4px solid #e6a817;\r\n  border-radius: 8px;\r\n  padding: 18px 22px;\r\n  font-size: 17px;\r\n  line-height: 1.8;\r\n  color: #555;\r\n  margin-bottom: 28px;\r\n}\r\n\r\n.fench-note-box strong {\r\n  color: #1a2e3b;\r\n}\r\n\r\n.fench-footer {\r\n  text-align: center;\r\n  padding: 24px;\r\n  font-size: 15px;\r\n  line-height: 1.8;\r\n  color: #888;\r\n  border-top: 1px solid #eee;\r\n  margin-top: 24px;\r\n}\r\n\r\n.fench-footer p {\r\n  margin-bottom: 5px;\r\n}\r\n\r\n@media (max-width: 991px) {\r\n  .fench-wgrid {\r\n    grid-template-columns: repeat(2, 1fr);\r\n  }\r\n\r\n  .fench-steps {\r\n    grid-template-columns: 1fr;\r\n  }\r\n}\r\n\r\n@media (max-width: 767px) {\r\n  .fench-wrap {\r\n    padding: 0 12px;\r\n  }\r\n\r\n  .fench-banner {\r\n    padding: 32px 22px;\r\n  }\r\n\r\n  .fench-banner h1 {\r\n    font-size: 28px;\r\n  }\r\n\r\n  .fench-banner .fench-sub {\r\n    font-size: 16px;\r\n  }\r\n\r\n  .fench-banner .fench-info-box span {\r\n    font-size: 14px;\r\n  }\r\n\r\n  .fench-card {\r\n    padding: 28px 20px;\r\n  }\r\n\r\n  .fench-card h2 {\r\n    font-size: 22px;\r\n  }\r\n\r\n  .fench-card > p,\r\n  .fench-info,\r\n  .fench-excl-list li,\r\n  .fench-retbox ul li,\r\n  .fench-subsec ul li,\r\n  .fench-subsec ol,\r\n  .fench-step p {\r\n    font-size: 15px;\r\n  }\r\n\r\n  .fench-wgrid {\r\n    grid-template-columns: repeat(2, 1fr);\r\n    gap: 10px;\r\n  }\r\n\r\n  .fench-witem {\r\n    padding: 16px 10px;\r\n  }\r\n\r\n  .fench-witem h4 {\r\n    font-size: 14px;\r\n  }\r\n\r\n  .fench-witem .fench-years {\r\n    font-size: 22px;\r\n  }\r\n\r\n  .fench-steps-title {\r\n    font-size: 18px;\r\n  }\r\n\r\n  .fench-step h4 {\r\n    font-size: 17px;\r\n  }\r\n\r\n  .fench-subsec h3 {\r\n    font-size: 19px;\r\n  }\r\n\r\n  .fench-cta {\r\n    padding: 30px 20px;\r\n  }\r\n\r\n  .fench-cta h3 {\r\n    font-size: 21px;\r\n  }\r\n\r\n  .fench-cta p,\r\n  .fench-note-box {\r\n    font-size: 15px;\r\n  }\r\n\r\n  .fench-footer {\r\n    font-size: 13px;\r\n  }\r\n}\r\n<\/style>\r\n\r\n<div class=\"fench-wrap\">\r\n\r\n  <div class=\"fench-banner\">\r\n    <h1>Fench Energy Warranty Policy<\/h1>\r\n\r\n    <p class=\"fench-sub\">\r\n      Our warranty policy covers LiFePO4 batteries, DIY kits, accessories, BMS and battery cells sold by Fench Energy.\r\n    <\/p>\r\n\r\n    <div class=\"fench-info-box\">\r\n      <span>\ud83c\udfe2 HK SINCHEN NEW ENERGY CO., LIMITED<\/span>\r\n      <span>\ud83d\udccd UNIT 1021, BEVERLEY COMMERCIAL CENTRE, 87-105 CHATHAM ROAD SOUTH, TSIM SHA TSUI KL<\/span>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"fench-card\">\r\n    <h2>\r\n      <span class=\"fench-num\">1<\/span>\r\n      Garantie Politik\r\n    <\/h2>\r\n\r\n    <div class=\"fench-h2line\"><\/div>\r\n\r\n    <p>\r\n      We stand behind the quality of our products. We offer a\r\n      <strong>limited warranty<\/strong> covering defects in materials and workmanship\r\n      when the product is used normally and in strict accordance with the product manual.\r\n    <\/p>\r\n\r\n    <div class=\"fench-wgrid\">\r\n\r\n      <div class=\"fench-witem\">\r\n        <div class=\"fench-wico\">\ud83d\udd0b<\/div>\r\n        <h4>12V\/24V Batteries<\/h4>\r\n        <div class=\"fench-years\">5 Joer<\/div>\r\n      <\/div>\r\n\r\n      <div class=\"fench-witem\">\r\n        <div class=\"fench-wico\">\u26a1<\/div>\r\n        <h4>48V Batteries<\/h4>\r\n        <div class=\"fench-years\">5 Joer<\/div>\r\n        <div class=\"fench-note\">System's BMS: 1 year<\/div>\r\n      <\/div>\r\n\r\n      <div class=\"fench-witem\">\r\n        <div class=\"fench-wico\">\ud83d\udce6<\/div>\r\n        <h4>DIY Kits<\/h4>\r\n        <div class=\"fench-years\">2 Years<\/div>\r\n      <\/div>\r\n\r\n      <div class=\"fench-witem\">\r\n        <div class=\"fench-wico\">\ud83d\udd0c<\/div>\r\n        <h4>Other Accessories<\/h4>\r\n        <div class=\"fench-years\">1 Year<\/div>\r\n      <\/div>\r\n\r\n    <\/div>\r\n\r\n    <div class=\"fench-info\">\r\n      <span class=\"fench-ii\">\ud83d\udccb<\/span>\r\n      <span>\r\n        Valid from the original date of purchase. Proof of purchase is required for all warranty claims.\r\n        Our 24\/7 customer support team is always here to assist you.\r\n      <\/span>\r\n    <\/div>\r\n\r\n    <div class=\"fench-steps-title\">\r\n      \ud83d\udccb Warranty Claims Procedure\r\n    <\/div>\r\n\r\n    <div class=\"fench-steps\">\r\n\r\n      <div class=\"fench-step\">\r\n        <div class=\"fench-step-num\">1<\/div>\r\n        <h4>Troubleshooting & Support<\/h4>\r\n        <p>\r\n          Contact us with your issue. We will respond within 24 hours to help diagnose,\r\n          provide troubleshooting, and guide optimal battery usage.\r\n        <\/p>\r\n      <\/div>\r\n\r\n      <div class=\"fench-step\">\r\n        <div class=\"fench-step-num\">2<\/div>\r\n        <h4>Testing & Verification<\/h4>\r\n        <p>\r\n          To process your claim efficiently, we may kindly ask you to run a few simple tests\r\n          to verify the battery's condition.\r\n        <\/p>\r\n      <\/div>\r\n\r\n      <div class=\"fench-step\">\r\n        <div class=\"fench-step-num\">3<\/div>\r\n        <h4>Return & Replacement<\/h4>\r\n        <p>\r\n          If tests confirm a manufacturing or quality defect, we issue a prepaid return label\r\n          to ship the faulty unit back to our EU warehouse. Upon confirmation, we promptly send\r\n          a brand-new replacement or refund.\r\n        <\/p>\r\n      <\/div>\r\n\r\n    <\/div>\r\n\r\n    <div class=\"fench-info\">\r\n      <span class=\"fench-ii\">\ud83d\udd0d<\/span>\r\n      <span>\r\n        Our technical team inspects returned units for continuous product improvement.\r\n      <\/span>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"fench-card\">\r\n    <h2>\r\n      <span class=\"fench-num\">2<\/span>\r\n      General Conditions & Exclusions\r\n    <\/h2>\r\n\r\n    <div class=\"fench-h2line\"><\/div>\r\n\r\n    <div class=\"fench-subsec\">\r\n      <ul>\r\n        <li>\r\n          <strong>Non-Transferable:<\/strong>\r\n          Warranty applies only to the original purchaser. Gifted or resold products require\r\n          claims via the original purchaser with proof of purchase.\r\n        <\/li>\r\n\r\n        <li>\r\n          <strong>Warranty Continuation:<\/strong>\r\n          Repaired or replaced batteries do not receive a new or extended warranty period.\r\n          Coverage continues for the remaining duration of the original warranty.\r\n        <\/li>\r\n      <\/ul>\r\n    <\/div>\r\n\r\n    <div class=\"fench-excl-title\">\r\n      \u26a0 What is NOT Covered\r\n    <\/div>\r\n\r\n    <ul class=\"fench-excl-list\">\r\n      <li>Improper handling, dropping, or intentional damage.<\/li>\r\n      <li>Unauthorized product modifications or disassemblies.<\/li>\r\n      <li>Failure to install, operate, or maintain the product correctly according to the instruction manual.<\/li>\r\n      <li>Failures or severe quality degradation resulting from misuse, negligence, or accidents.<\/li>\r\n    <\/ul>\r\n\r\n    <div class=\"fench-info\">\r\n      <span class=\"fench-ii\">\u2705<\/span>\r\n      <span>\r\n        All warranty claims require proof of purchase. Warranty coverage applies to the original purchaser only.\r\n      <\/span>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"fench-card\">\r\n    <h2>\r\n      <span class=\"fench-num\">3<\/span>\r\n      Return & Refund Policy\r\n    <\/h2>\r\n\r\n    <div class=\"fench-h2line\"><\/div>\r\n\r\n    <p>\r\n      If the product is confirmed to have an issue, we accept returns of\r\n      <strong>unused products within 5 days<\/strong> of receipt, subject to the terms below.\r\n    <\/p>\r\n\r\n    <div class=\"fench-retbox\">\r\n      <ul>\r\n        <li>\r\n          <span class=\"fench-rico\">\ud83d\udcc5<\/span>\r\n          <strong>5-Day Window<\/strong> \u2014 Returns must be initiated within 5 days of the delivery date.\r\n        <\/li>\r\n\r\n        <li>\r\n          <span class=\"fench-rico\">\u2705<\/span>\r\n          <strong>Condition:<\/strong>\r\n          Items must be delivered to us completely unused, unaltered, and in their original condition.\r\n        <\/li>\r\n\r\n        <li>\r\n          <span class=\"fench-rico\">\ud83d\udce6<\/span>\r\n          <strong>Packaging:<\/strong>\r\n          Products must be returned in their original Fench Energy packaging boxes.\r\n        <\/li>\r\n\r\n        <li>\r\n          <span class=\"fench-rico\">\ud83d\udeab<\/span>\r\n          <strong>Channel Restriction:<\/strong>\r\n          Fench Energy will not issue refunds for products purchased through third-party entities,\r\n          distributors, or retail partners.\r\n        <\/li>\r\n      <\/ul>\r\n    <\/div>\r\n\r\n    <div class=\"fench-subsec\">\r\n      <h3>\ud83d\udcb0 Fees & Costs<\/h3>\r\n\r\n      <ul>\r\n        <li>\r\n          <strong>Shipping Costs:<\/strong>\r\n          Fench Energy will bear the return shipping costs where a return is required due to a confirmed product defect, damage sustained during delivery, or an incorrect item supplied by us. For eligible returns arising from customer circumstances, return shipping costs are the customer\u2019s responsibility. Please contact us before returning any item. All returns remain subject to our <a href=\"https:\/\/fenchenergy.com\/lb\/refund-returns-policy\/\">Retouren &amp; Remboursement Politique<\/a>.\r\n        <\/li>\r\n\r\n        <li>\r\n          <strong>Handling Fees:<\/strong>\r\n          Any refund transaction or handling fees are borne by the buyer.\r\n        <\/li>\r\n      <\/ul>\r\n    <\/div>\r\n\r\n    <div class=\"fench-subsec\">\r\n      <h3>\ud83d\udd04 Return Process<\/h3>\r\n\r\n      <ol>\r\n        <li>\r\n          <strong>Get Authorization:<\/strong>\r\n          Before shipping any items, please contact us to obtain an official Return Merchandise Authorization number.\r\n        <\/li>\r\n\r\n        <li>\r\n          <strong>Safe Shipping:<\/strong>\r\n          We cannot be held responsible for items damaged or lost during return transit.\r\n          We strongly recommend using an insured and trackable shipping service.\r\n        <\/li>\r\n\r\n        <li>\r\n          <strong>Inspection:<\/strong>\r\n          All returned goods will be thoroughly inspected upon arrival. If an item is returned\r\n          in an unsuitable or used condition, we reserve the right to reject the refund.\r\n          The item may be sent back to you at your expense.\r\n        <\/li>\r\n      <\/ol>\r\n    <\/div>\r\n\r\n    <div class=\"fench-subsec\">\r\n      <h3>\u23f1 Refund Processing Time<\/h3>\r\n\r\n      <p style=\"font-size:17px;color:#555;line-height:1.8;\">\r\n        Once we have received and inspected the returned item(s), please allow\r\n        <strong>1 to 2 weeks<\/strong> for the return to be processed.\r\n        If your refund is approved, the applicable funds will be credited back to your\r\n        original payment method within <strong>15 to 30 business days<\/strong>.\r\n      <\/p>\r\n    <\/div>\r\n\r\n    <div class=\"fench-info yellow\">\r\n      <span class=\"fench-ii\">\u26a0<\/span>\r\n      <span>\r\n        <strong>Important:<\/strong>\r\n        Unauthorized returns may be refused. All fees and deductions follow the policy stated above.\r\n      <\/span>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"fench-cta\">\r\n    <div class=\"fench-cta-ico\">\ud83d\udcac<\/div>\r\n\r\n    <h3>Need help with warranty or returns?<\/h3>\r\n\r\n    <p>\r\n      Our support team is available 24\/7. Contact us at\r\n    <\/p>\r\n\r\n    <a href=\"mailto:bailyn1278@fenchenergy.com\">\r\n      \u2709 bailyn1278@fenchenergy.com\r\n    <\/a>\r\n\r\n    <p style=\"margin-top:16px;font-size:15px;color:#888;\">\r\n      For any questions about claims or product support \u2014 we respond within 24 hours.\r\n    <\/p>\r\n  <\/div>\r\n\r\n  <div class=\"fench-note-box\">\r\n    \ud83d\udccc <strong>Note:<\/strong>\r\n    For warranty claims involving confirmed manufacturing defects,\r\n    Fench Energy provides a prepaid return label and ships a brand-new replacement.\r\n  <\/div>\r\n\r\n  <div class=\"fench-footer\">\r\n    <p>HK SINCHEN NEW ENERGY CO., LIMITED<\/p>\r\n    <p>\r\n      \u00a9 Fench Energy \u2014 Commitment to green energy and reliable after-sales service.\r\n      Policy version 2026.\r\n    <\/p>\r\n  <\/div>\r\n\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Fench Energy Warranty Policy Our warranty policy covers LiFePO4 batteries, DIY kits, accessories, BMS and battery cells sold by Fench<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-30401","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/fenchenergy.com\/lb\/wp-json\/wp\/v2\/pages\/30401","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fenchenergy.com\/lb\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fenchenergy.com\/lb\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fenchenergy.com\/lb\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/fenchenergy.com\/lb\/wp-json\/wp\/v2\/comments?post=30401"}],"version-history":[{"count":5,"href":"https:\/\/fenchenergy.com\/lb\/wp-json\/wp\/v2\/pages\/30401\/revisions"}],"predecessor-version":[{"id":34204,"href":"https:\/\/fenchenergy.com\/lb\/wp-json\/wp\/v2\/pages\/30401\/revisions\/34204"}],"wp:attachment":[{"href":"https:\/\/fenchenergy.com\/lb\/wp-json\/wp\/v2\/media?parent=30401"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}