{"id":12,"date":"2025-08-31T11:50:41","date_gmt":"2025-08-31T11:50:41","guid":{"rendered":"https:\/\/darkred-cattle-995183.hostingersite.com\/?page_id=12"},"modified":"2026-10-14T06:12:53","modified_gmt":"2026-10-14T06:12:53","slug":"refund-returns-policy","status":"publish","type":"page","link":"https:\/\/fenchenergy.com\/lb\/refund-returns-policy\/","title":{"rendered":"Remboursement an Retour Politik"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"12\" class=\"elementor elementor-12\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-a405d05 e-flex e-con-boxed e-con e-parent\" data-id=\"a405d05\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e4646a9 elementor-widget elementor-widget-html\" data-id=\"e4646a9\" data-element_type=\"widget\" data-e-type=\"widget\" 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class=\"fpg-returns\">\r\n\r\n  <div class=\"fpg-returns-header\">\r\n    <h1>Retouren &amp; Remboursement Politique<\/h1>\r\n    <p>\r\n      Clear information about returns, replacements, refunds and product support.\r\n    <\/p>\r\n  <\/div>\r\n\r\n  <div class=\"fpg-returns-intro\">\r\n    <p>\r\n      Please contact our customer service team before returning any product.\r\n      We will review the order and provide return instructions when applicable.\r\n    <\/p>\r\n  <\/div>\r\n\r\n  <section class=\"fpg-returns-section\" data-number=\"1\">\r\n    <h2>DIY Battery Pack Requirements<\/h2>\r\n\r\n    <p>\r\n      Customers purchasing DIY battery components are responsible for ensuring\r\n      that all cells are properly matched, balanced and installed.\r\n    <\/p>\r\n\r\n    <ul>\r\n      <li>Follow the product instructions and safety requirements.<\/li>\r\n      <li>Use suitable wiring, protection devices and a compatible BMS.<\/li>\r\n      <li>Do not assemble or modify battery packs without the necessary knowledge and skills.<\/li>\r\n    <\/ul>\r\n\r\n    <p>\r\n      Damage caused by incorrect assembly, wiring, installation, welding,\r\n      modification or misuse may not be eligible for return, refund or replacement.\r\n    <\/p>\r\n  <\/section>\r\n\r\n  <section class=\"fpg-returns-section\" data-number=\"2\">\r\n    <h2>Return and Replacement Eligibility<\/h2>\r\n\r\n    <p>\r\n      For products with a confirmed manufacturing defect or shipping damage,\r\n      please contact us as soon as possible after delivery with your order number\r\n      and clear photos or videos.\r\n    <\/p>\r\n\r\n    <p>\r\n      Unused products may be eligible for return within 5 days of delivery,\r\n      subject to approval and the conditions below. This policy does not limit\r\n      any mandatory consumer rights that may apply in your location.\r\n    <\/p>\r\n\r\n    <h3>Return Conditions<\/h3>\r\n\r\n    <ul>\r\n      <li>The product must be unused and not installed.<\/li>\r\n      <li>The product must remain in its original packaging.<\/li>\r\n      <li>The product must not show signs of wear, damage or modification.<\/li>\r\n      <li>Proof of purchase and order details must be provided.<\/li>\r\n    <\/ul>\r\n  <\/section>\r\n\r\n  <section class=\"fpg-returns-section\" data-number=\"3\">\r\n    <h2>Shipping Damage<\/h2>\r\n\r\n    <p>\r\n      If your order arrives damaged, please contact us immediately and provide\r\n      photos or videos of the package, shipping label and damaged product.\r\n    <\/p>\r\n\r\n    <p>\r\n      After review, we may offer a replacement, reshipment, repair or refund\r\n      depending on the circumstances and available stock.\r\n    <\/p>\r\n  <\/section>\r\n\r\n  <section class=\"fpg-returns-section\" data-number=\"4\">\r\n    <h2>Return Shipping and Fees<\/h2>\r\n\r\n    <ul>\r\n      <li><strong>Product Defects, Transit Damage or Incorrect Items:<\/strong> Fench Energy will bear the return shipping costs where a return is required due to a confirmed product defect, damage sustained during delivery, or an incorrect item supplied by us.<\/li>\r\n      <li><strong>Customer-Initiated Returns:<\/strong> For eligible returns arising from a change of mind, an incorrect purchase, or improper assembly, installation or use by the customer, return shipping costs are the customer\u2019s responsibility. Eligibility remains subject to our Returns &amp; Refunds Policy.<\/li>\r\n      <li><strong>Return Arrangements:<\/strong> Please contact Fench Energy before returning any item. We will assess the reported issue, confirm the applicable return arrangements and provide shipping instructions. Responsibility for return shipping costs does not, by itself, establish eligibility for a refund or replacement.<\/li><li>Nothing in this policy limits your statutory consumer rights.<\/li>\r\n      <li>Refunds may exclude payment processing fees where those fees are non-refundable.<\/li>\r\n    <\/ul>\r\n  <\/section>\r\n\r\n  <section class=\"fpg-returns-section\" data-number=\"5\">\r\n    <h2>Refund Processing<\/h2>\r\n\r\n    <p>\r\n      Once the returned product has been received and inspected, we will notify\r\n      you of the approval or rejection of the refund.\r\n    <\/p>\r\n\r\n    <p>\r\n      Approved refunds will be issued to the original payment method.\r\n      Processing time may depend on the payment provider or financial institution.\r\n    <\/p>\r\n  <\/section>\r\n\r\n  <section class=\"fpg-returns-section\" data-number=\"6\">\r\n    <h2>Repair and Warranty Support<\/h2>\r\n\r\n    <p>\r\n      Some products may qualify for repair, replacement or warranty support\r\n      according to our Warranty Policy.\r\n    <\/p>\r\n\r\n    <p>\r\n      Please provide your order number, product model, photos or videos and\r\n      a description of the issue so that our team can assess the appropriate solution.\r\n    <\/p>\r\n  <\/section>\r\n\r\n  <section class=\"fpg-returns-section fpg-returns-warning\" data-number=\"7\">\r\n    <h2>Exclusions<\/h2>\r\n\r\n    <p>\r\n      Returns, refunds or warranty claims may not apply to damage caused by:\r\n    <\/p>\r\n\r\n    <ul>\r\n      <li>Incorrect installation, wiring or charging<\/li>\r\n      <li>Improper assembly or unbalanced DIY battery construction<\/li>\r\n      <li>Welding, modification or unauthorized repair<\/li>\r\n      <li>Misuse, accident, neglect or external damage<\/li>\r\n      <li>Operation outside the product specifications<\/li>\r\n      <li>Normal wear and tear<\/li>\r\n    <\/ul>\r\n  <\/section>\r\n\r\n  <section class=\"fpg-returns-section\" data-number=\"8\">\r\n    <h2>Battery Safety<\/h2>\r\n\r\n    <p>\r\n      Battery products can present risks including electric shock, electrical\r\n      arc, fire and chemical exposure. Customers must follow the product manual\r\n      and applicable safety requirements during installation, use and storage.\r\n    <\/p>\r\n  <\/section>\r\n\r\n  <section class=\"fpg-returns-section fpg-returns-contact\" data-number=\"9\">\r\n    <h2>Kontakt\u00e9iert eis<\/h2>\r\n\r\n    <p>\r\n      For return, refund, replacement or warranty questions, please contact:\r\n    <\/p>\r\n\r\n    <p>\r\n      <strong>Email:<\/strong>\r\n      <a href=\"mailto:bailyn1278@fenchenergy.com\">\r\n        bailyn1278@fenchenergy.com\r\n      <\/a>\r\n    <\/p>\r\n\r\n    <p>\r\n      <strong>Website:<\/strong>\r\n      <a href=\"https:\/\/fenchenergy.com\/lb\/\">\r\n        https:\/\/fenchenergy.com\/\r\n      <\/a>\r\n    <\/p>\r\n  <\/section>\r\n\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Returns &amp; Refunds Policy Clear information about returns, replacements, refunds and product support. Please contact our customer service team before<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/fenchenergy.com\/lb\/wp-json\/wp\/v2\/pages\/12","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fenchenergy.com\/lb\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fenchenergy.com\/lb\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fenchenergy.com\/lb\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/fenchenergy.com\/lb\/wp-json\/wp\/v2\/comments?post=12"}],"version-history":[{"count":5,"href":"https:\/\/fenchenergy.com\/lb\/wp-json\/wp\/v2\/pages\/12\/revisions"}],"predecessor-version":[{"id":34203,"href":"https:\/\/fenchenergy.com\/lb\/wp-json\/wp\/v2\/pages\/12\/revisions\/34203"}],"wp:attachment":[{"href":"https:\/\/fenchenergy.com\/lb\/wp-json\/wp\/v2\/media?parent=12"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}