{"id":30401,"date":"2025-10-29T17:27:16","date_gmt":"2025-10-29T17:27:16","guid":{"rendered":"https:\/\/palegoldenrod-curlew-193900.hostingersite.com\/?page_id=30401"},"modified":"2026-10-14T06:13:42","modified_gmt":"2026-10-14T06:13:42","slug":"politika-jamstva","status":"publish","type":"page","link":"https:\/\/fenchenergy.com\/hr\/warranty-policy\/","title":{"rendered":"Jamstvena politika"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"30401\" class=\"elementor elementor-30401\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-bd77038 e-flex e-con-boxed e-con e-parent\" data-id=\"bd77038\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a7059ae elementor-widget elementor-widget-html\" data-id=\"a7059ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\r\n.fench-wrap * {\r\n  margin: 0;\r\n  padding: 0;\r\n  box-sizing: border-box;\r\n}\r\n\r\n.fench-wrap {\r\n  font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Arial, sans-serif;\r\n  color: #333;\r\n  line-height: 1.8;\r\n  max-width: 900px;\r\n  margin: 0 auto;\r\n  padding: 0 16px;\r\n  font-size: 16px;\r\n}\r\n\r\n.fench-banner {\r\n  background: linear-gradient(135deg, #1a5c3a, #144a2e);\r\n  border-radius: 16px;\r\n  padding: 46px 40px;\r\n  color: #fff;\r\n  margin-bottom: 32px;\r\n}\r\n\r\n.fench-banner h1 {\r\n  font-size: 36px;\r\n  line-height: 1.3;\r\n  font-weight: 800;\r\n  margin-bottom: 14px;\r\n  color: #fff;\r\n}\r\n\r\n.fench-banner .fench-sub {\r\n  color: #d4f5e4;\r\n  font-size: 18px;\r\n  line-height: 1.8;\r\n  margin-bottom: 22px;\r\n}\r\n\r\n.fench-banner .fench-info-box {\r\n  background: rgba(255, 255, 255, 0.15);\r\n  border-radius: 10px;\r\n  padding: 16px 20px;\r\n  margin-top: 20px;\r\n  display: flex;\r\n  flex-direction: column;\r\n  gap: 10px;\r\n}\r\n\r\n.fench-banner .fench-info-box span {\r\n  display: flex;\r\n  align-items: flex-start;\r\n  gap: 8px;\r\n  color: #e8f8ef;\r\n  font-size: 16px;\r\n  line-height: 1.7;\r\n}\r\n\r\n.fench-card {\r\n  background: #fff;\r\n  border-radius: 14px;\r\n  border-left: 5px solid #1a7a5c;\r\n  box-shadow: 0 2px 12px rgba(0, 0, 0, 0.06);\r\n  padding: 42px;\r\n  margin-bottom: 32px;\r\n}\r\n\r\n.fench-card h2 {\r\n  font-size: 28px;\r\n  line-height: 1.4;\r\n  font-weight: 800;\r\n  color: #1a2e3b;\r\n  margin-bottom: 8px;\r\n  display: flex;\r\n  align-items: center;\r\n  gap: 12px;\r\n}\r\n\r\n.fench-card h2 .fench-num {\r\n  display: inline-flex;\r\n  align-items: center;\r\n  justify-content: center;\r\n  width: 34px;\r\n  height: 34px;\r\n  background: #1a7a5c;\r\n  color: #fff;\r\n  border-radius: 7px;\r\n  font-size: 17px;\r\n  font-weight: 700;\r\n  flex-shrink: 0;\r\n}\r\n\r\n.fench-h2line {\r\n  width: 70px;\r\n  height: 4px;\r\n  background: #e6a817;\r\n  margin-bottom: 24px;\r\n}\r\n\r\n.fench-card > p {\r\n  color: #555;\r\n  margin-bottom: 24px;\r\n  font-size: 18px;\r\n  line-height: 1.9;\r\n}\r\n\r\n.fench-wgrid {\r\n  display: grid;\r\n  grid-template-columns: repeat(4, 1fr);\r\n  gap: 18px;\r\n  margin-bottom: 24px;\r\n}\r\n\r\n.fench-witem {\r\n  background: #f5f8f6;\r\n  border-radius: 10px;\r\n  padding: 24px 16px;\r\n  text-align: center;\r\n}\r\n\r\n.fench-witem .fench-wico {\r\n  font-size: 25px;\r\n  margin-bottom: 8px;\r\n}\r\n\r\n.fench-witem h4 {\r\n  font-size: 16px;\r\n  line-height: 1.5;\r\n  font-weight: 600;\r\n  color: #555;\r\n  margin-bottom: 6px;\r\n}\r\n\r\n.fench-witem .fench-years {\r\n  font-size: 27px;\r\n  line-height: 1.3;\r\n  font-weight: 800;\r\n  color: #1a7a5c;\r\n}\r\n\r\n.fench-witem .fench-note {\r\n  font-size: 13px;\r\n  color: #888;\r\n  margin-top: 6px;\r\n  line-height: 1.5;\r\n}\r\n\r\n.fench-info {\r\n  background: #f0f7f4;\r\n  border-left: 4px solid #1a7a5c;\r\n  border-radius: 8px;\r\n  padding: 16px 22px;\r\n  display: flex;\r\n  align-items: flex-start;\r\n  gap: 12px;\r\n  font-size: 16px;\r\n  line-height: 1.8;\r\n  color: #555;\r\n  margin-bottom: 28px;\r\n}\r\n\r\n.fench-info.yellow {\r\n  background: #fdf8ed;\r\n  border-left-color: #e6a817;\r\n}\r\n\r\n.fench-info .fench-ii {\r\n  flex-shrink: 0;\r\n  font-size: 19px;\r\n}\r\n\r\n.fench-steps-title {\r\n  font-size: 20px;\r\n  line-height: 1.5;\r\n  font-weight: 700;\r\n  color: #1a2e3b;\r\n  margin-bottom: 18px;\r\n  display: flex;\r\n  align-items: center;\r\n  gap: 9px;\r\n}\r\n\r\n.fench-steps {\r\n  display: grid;\r\n  grid-template-columns: repeat(3, 1fr);\r\n  gap: 18px;\r\n  margin-bottom: 24px;\r\n}\r\n\r\n.fench-step {\r\n  background: #f5f8f6;\r\n  border-radius: 10px;\r\n  padding: 26px 20px;\r\n}\r\n\r\n.fench-step .fench-step-num {\r\n  display: inline-flex;\r\n  align-items: center;\r\n  justify-content: center;\r\n  width: 32px;\r\n  height: 32px;\r\n  background: #e6a817;\r\n  color: #fff;\r\n  border-radius: 50%;\r\n  font-size: 15px;\r\n  font-weight: 700;\r\n  margin-bottom: 12px;\r\n}\r\n\r\n.fench-step h4 {\r\n  font-size: 18px;\r\n  line-height: 1.5;\r\n  font-weight: 700;\r\n  color: #1a2e3b;\r\n  margin-bottom: 10px;\r\n}\r\n\r\n.fench-step p {\r\n  font-size: 16px;\r\n  line-height: 1.8;\r\n  color: #555;\r\n}\r\n\r\n.fench-excl-title {\r\n  font-size: 17px;\r\n  line-height: 1.5;\r\n  font-weight: 700;\r\n  color: #1a2e3b;\r\n  background: #fdf8ed;\r\n  border-left: 4px solid #e6a817;\r\n  border-radius: 6px;\r\n  padding: 12px 18px;\r\n  margin-bottom: 16px;\r\n  display: inline-block;\r\n}\r\n\r\n.fench-excl-list {\r\n  list-style: none;\r\n  margin-bottom: 24px;\r\n}\r\n\r\n.fench-excl-list li {\r\n  font-size: 17px;\r\n  line-height: 1.8;\r\n  color: #555;\r\n  padding: 7px 0 7px 28px;\r\n  position: relative;\r\n}\r\n\r\n.fench-excl-list li::before {\r\n  content: \"\u26a0\";\r\n  position: absolute;\r\n  left: 0;\r\n  font-size: 15px;\r\n}\r\n\r\n.fench-retbox {\r\n  background: #f0f7f4;\r\n  border-radius: 10px;\r\n  padding: 22px 26px;\r\n  margin-bottom: 28px;\r\n}\r\n\r\n.fench-retbox ul {\r\n  list-style: none;\r\n}\r\n\r\n.fench-retbox ul li {\r\n  font-size: 17px;\r\n  line-height: 1.8;\r\n  color: #555;\r\n  padding: 7px 0;\r\n  display: flex;\r\n  align-items: flex-start;\r\n  gap: 11px;\r\n}\r\n\r\n.fench-retbox ul li .fench-rico {\r\n  flex-shrink: 0;\r\n  font-size: 19px;\r\n}\r\n\r\n.fench-subsec {\r\n  margin-bottom: 28px;\r\n}\r\n\r\n.fench-subsec h3 {\r\n  font-size: 21px;\r\n  line-height: 1.5;\r\n  font-weight: 700;\r\n  color: #1a2e3b;\r\n  margin-bottom: 14px;\r\n  display: flex;\r\n  align-items: center;\r\n  gap: 9px;\r\n}\r\n\r\n.fench-subsec ul {\r\n  list-style: none;\r\n}\r\n\r\n.fench-subsec ul li {\r\n  font-size: 17px;\r\n  line-height: 1.8;\r\n  color: #555;\r\n  padding: 5px 0 5px 24px;\r\n  position: relative;\r\n}\r\n\r\n.fench-subsec ul li::before {\r\n  content: \"\u2713\";\r\n  position: absolute;\r\n  left: 0;\r\n  color: #1a7a5c;\r\n  font-weight: 700;\r\n}\r\n\r\n.fench-subsec ol {\r\n  margin-left: 24px;\r\n  color: #555;\r\n  font-size: 17px;\r\n  line-height: 1.8;\r\n}\r\n\r\n.fench-subsec ol li {\r\n  padding: 5px 0;\r\n}\r\n\r\n.fench-subsec ol li strong,\r\n.fench-subsec ul li strong {\r\n  color: #1a2e3b;\r\n}\r\n\r\n.fench-cta {\r\n  background: #fff;\r\n  border-radius: 14px;\r\n  border-left: 5px solid #1a7a5c;\r\n  box-shadow: 0 2px 12px rgba(0, 0, 0, 0.06);\r\n  padding: 42px;\r\n  text-align: center;\r\n  margin-bottom: 32px;\r\n}\r\n\r\n.fench-cta .fench-cta-ico {\r\n  font-size: 42px;\r\n  margin-bottom: 14px;\r\n}\r\n\r\n.fench-cta h3 {\r\n  font-size: 25px;\r\n  line-height: 1.5;\r\n  font-weight: 700;\r\n  color: #1a2e3b;\r\n  margin-bottom: 8px;\r\n}\r\n\r\n.fench-cta p {\r\n  font-size: 17px;\r\n  line-height: 1.8;\r\n  color: #555;\r\n  margin-bottom: 10px;\r\n}\r\n\r\n.fench-cta a {\r\n  color: #1a7a5c;\r\n  font-size: 18px;\r\n  font-weight: 700;\r\n  text-decoration: none;\r\n}\r\n\r\n.fench-note-box {\r\n  background: #fdf8ed;\r\n  border-left: 4px solid #e6a817;\r\n  border-radius: 8px;\r\n  padding: 18px 22px;\r\n  font-size: 17px;\r\n  line-height: 1.8;\r\n  color: #555;\r\n  margin-bottom: 28px;\r\n}\r\n\r\n.fench-note-box strong {\r\n  color: #1a2e3b;\r\n}\r\n\r\n.fench-footer {\r\n  text-align: center;\r\n  padding: 24px;\r\n  font-size: 15px;\r\n  line-height: 1.8;\r\n  color: #888;\r\n  border-top: 1px solid #eee;\r\n  margin-top: 24px;\r\n}\r\n\r\n.fench-footer p {\r\n  margin-bottom: 5px;\r\n}\r\n\r\n@media (max-width: 991px) {\r\n  .fench-wgrid {\r\n    grid-template-columns: repeat(2, 1fr);\r\n  }\r\n\r\n  .fench-steps {\r\n    grid-template-columns: 1fr;\r\n  }\r\n}\r\n\r\n@media (max-width: 767px) {\r\n  .fench-wrap {\r\n    padding: 0 12px;\r\n  }\r\n\r\n  .fench-banner {\r\n    padding: 32px 22px;\r\n  }\r\n\r\n  .fench-banner h1 {\r\n    font-size: 28px;\r\n  }\r\n\r\n  .fench-banner .fench-sub {\r\n    font-size: 16px;\r\n  }\r\n\r\n  .fench-banner .fench-info-box span {\r\n    font-size: 14px;\r\n  }\r\n\r\n  .fench-card {\r\n    padding: 28px 20px;\r\n  }\r\n\r\n  .fench-card h2 {\r\n    font-size: 22px;\r\n  }\r\n\r\n  .fench-card > p,\r\n  .fench-info,\r\n  .fench-excl-list li,\r\n  .fench-retbox ul li,\r\n  .fench-subsec ul li,\r\n  .fench-subsec ol,\r\n  .fench-step p {\r\n    font-size: 15px;\r\n  }\r\n\r\n  .fench-wgrid {\r\n    grid-template-columns: repeat(2, 1fr);\r\n    gap: 10px;\r\n  }\r\n\r\n  .fench-witem {\r\n    padding: 16px 10px;\r\n  }\r\n\r\n  .fench-witem h4 {\r\n    font-size: 14px;\r\n  }\r\n\r\n  .fench-witem .fench-years {\r\n    font-size: 22px;\r\n  }\r\n\r\n  .fench-steps-title {\r\n    font-size: 18px;\r\n  }\r\n\r\n  .fench-step h4 {\r\n    font-size: 17px;\r\n  }\r\n\r\n  .fench-subsec h3 {\r\n    font-size: 19px;\r\n  }\r\n\r\n  .fench-cta {\r\n    padding: 30px 20px;\r\n  }\r\n\r\n  .fench-cta h3 {\r\n    font-size: 21px;\r\n  }\r\n\r\n  .fench-cta p,\r\n  .fench-note-box {\r\n    font-size: 15px;\r\n  }\r\n\r\n  .fench-footer {\r\n    font-size: 13px;\r\n  }\r\n}\r\n<\/style>\r\n\r\n<div class=\"fench-wrap\">\r\n\r\n  <div class=\"fench-banner\">\r\n    <h1>Fench Energy Politika Jamstva<\/h1>\r\n\r\n    <p class=\"fench-sub\">\r\n      Na\u0161a politika jamstva pokriva LiFePO4 baterije, DIY kompleti, dodatke, BMS i baterijske \u0107elije koje prodaje Fench Energy.\r\n    <\/p>\r\n\r\n    <div class=\"fench-info-box\">\r\n      <span>\ud83c\udfe2 HK SINCHEN NEW ENERGY CO., LIMITED<\/span>\r\n      <span>\ud83d\udccd JEDINICA 1021, BEVERLEY COMMERCIAL CENTRE, 87-105 CHATHAM ROAD SOUTH, TSIM SHA TSUI KL<\/span>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"fench-card\">\r\n    <h2>\r\n      <span class=\"fench-num\">1<\/span>\r\n      Jamstvena politika\r\n    <\/h2>\r\n\r\n    <div class=\"fench-h2line\"><\/div>\r\n\r\n    <p>\r\n      Stojimo iza kvalitete na\u0161ih proizvoda. Nudimo\r\n      <strong>ograni\u010deno jamstvo<\/strong> koje pokriva nedostatke u materijalima i izradi kada se proizvod koristi normalno i u strogoj skladu s uputama za proizvod.\r\n    <\/p>\r\n\r\n    <div class=\"fench-wgrid\">\r\n\r\n      <div class=\"fench-witem\">\r\n        <div class=\"fench-wico\">\ud83d\udd0b<\/div>\r\n        <h4>12V\/24V Baterije<\/h4>\r\n        <div class=\"fench-years\">5 Godina<\/div>\r\n      <\/div>\r\n\r\n      <div class=\"fench-witem\">\r\n        <div class=\"fench-wico\">\u26a1<\/div>\r\n        <h4>48V Baterije<\/h4>\r\n        <div class=\"fench-years\">5 Godina<\/div>\r\n        <div class=\"fench-note\">BMS sustava: 1 godina<\/div>\r\n      <\/div>\r\n\r\n      <div class=\"fench-witem\">\r\n        <div class=\"fench-wico\">\ud83d\udce6<\/div>\r\n        <h4>DIY Komplet<\/h4>\r\n        <div class=\"fench-years\">2 Godine<\/div>\r\n      <\/div>\r\n\r\n      <div class=\"fench-witem\">\r\n        <div class=\"fench-wico\">\ud83d\udd0c<\/div>\r\n        <h4>Ostali Dodaci<\/h4>\r\n        <div class=\"fench-years\">1 Godina<\/div>\r\n      <\/div>\r\n\r\n    <\/div>\r\n\r\n    <div class=\"fench-info\">\r\n      <span class=\"fench-ii\">\ud83d\udccb<\/span>\r\n      <span>\r\n        Vrijedi od originalnog datuma kupnje. Za sve zahtjeve za jamstvom potrebna je potvrda o kupnji. Na\u0161 tim za korisni\u010dku podr\u0161ku dostupan je 24\/7 za pomo\u0107.\r\n      <\/span>\r\n    <\/div>\r\n\r\n    <div class=\"fench-steps-title\">\r\n      \ud83d\udccb Postupak Zahtjeva za Jamstvo\r\n    <\/div>\r\n\r\n    <div class=\"fench-steps\">\r\n\r\n      <div class=\"fench-step\">\r\n        <div class=\"fench-step-num\">1<\/div>\r\n        <h4>Otklanjanje Problema i Podr\u0161ka<\/h4>\r\n        <p>\r\n          Kontaktirajte nas s va\u0161im problemom. Odgovorit \u0107emo u roku od 24 sata kako bismo pomogli u dijagnostici, pru\u017eili otklanjanje problema i uputili vas u optimalno kori\u0161tenje baterije.\r\n        <\/p>\r\n      <\/div>\r\n\r\n      <div class=\"fench-step\">\r\n        <div class=\"fench-step-num\">2<\/div>\r\n        <h4>Testiranje i Verifikacija<\/h4>\r\n        <p>\r\n          Kako bismo u\u010dinkovito obradili va\u0161 zahtjev, mo\u017eda \u0107emo vas zamoliti da izvedete nekoliko jednostavnih testova za provjeru stanja baterije.\r\n        <\/p>\r\n      <\/div>\r\n\r\n      <div class=\"fench-step\">\r\n        <div class=\"fench-step-num\">3<\/div>\r\n        <h4>Povrat i Zamjena<\/h4>\r\n        <p>\r\n          Ako testovi potvrde proizvodni ili kvalitetni nedostatak, izdavat \u0107emo unaprijed pla\u0107enu naljepnicu za povrat kako biste poslali neispravnu jedinicu natrag u na\u0161 EU skladi\u0161te. Nakon potvrde, odmah \u0161aljemo novu zamjenu ili izvr\u0161avamo povrat novca.\r\n        <\/p>\r\n      <\/div>\r\n\r\n    <\/div>\r\n\r\n    <div class=\"fench-info\">\r\n      <span class=\"fench-ii\">\ud83d\udd0d<\/span>\r\n      <span>\r\n        Na\u0161 tehni\u010dki tim pregledava vra\u0107ene jedinice radi kontinuiranog unaprje\u0111enja proizvoda.\r\n      <\/span>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"fench-card\">\r\n    <h2>\r\n      <span class=\"fench-num\">2<\/span>\r\n      Op\u0107i Uvjeti i Izuzeci\r\n    <\/h2>\r\n\r\n    <div class=\"fench-h2line\"><\/div>\r\n\r\n    <div class=\"fench-subsec\">\r\n      <ul>\r\n        <li>\r\n          <strong>Neprenosivo:<\/strong>\r\n          Jamstvo vrijedi samo za originalnog kupca. Poklonjeni ili preprodani proizvodi zahtijevaju zahtjeve putem originalnog kupca uz dokaz o kupnji.\r\n        <\/li>\r\n\r\n        <li>\r\n          <strong>Nastavak Jamstva:<\/strong>\r\n          Popravljene ili zamijenjene baterije ne dobivaju novi ili produ\u017eeni jamstveni rok. Pokri\u0107e se nastavlja za preostali dio trajanja originalnog jamstva.\r\n        <\/li>\r\n      <\/ul>\r\n    <\/div>\r\n\r\n    <div class=\"fench-excl-title\">\r\n      \u26a0 \u0160to NIJE Pokriveno\r\n    <\/div>\r\n\r\n    <ul class=\"fench-excl-list\">\r\n      <li>Improper handling, dropping, or intentional damage.<\/li>\r\n      <li>Unauthorized product modifications or disassemblies.<\/li>\r\n      <li>Failure to install, operate, or maintain the product correctly according to the instruction manual.<\/li>\r\n      <li>Failures or severe quality degradation resulting from misuse, negligence, or accidents.<\/li>\r\n    <\/ul>\r\n\r\n    <div class=\"fench-info\">\r\n      <span class=\"fench-ii\">\u2705<\/span>\r\n      <span>\r\n        All warranty claims require proof of purchase. Warranty coverage applies to the original purchaser only.\r\n      <\/span>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"fench-card\">\r\n    <h2>\r\n      <span class=\"fench-num\">3<\/span>\r\n      Return & Refund Policy\r\n    <\/h2>\r\n\r\n    <div class=\"fench-h2line\"><\/div>\r\n\r\n    <p>\r\n      If the product is confirmed to have an issue, we accept returns of\r\n      <strong>unused products within 5 days<\/strong> of receipt, subject to the terms below.\r\n    <\/p>\r\n\r\n    <div class=\"fench-retbox\">\r\n      <ul>\r\n        <li>\r\n          <span class=\"fench-rico\">\ud83d\udcc5<\/span>\r\n          <strong>5-Day Window<\/strong> \u2014 Returns must be initiated within 5 days of the delivery date.\r\n        <\/li>\r\n\r\n        <li>\r\n          <span class=\"fench-rico\">\u2705<\/span>\r\n          <strong>Condition:<\/strong>\r\n          Items must be delivered to us completely unused, unaltered, and in their original condition.\r\n        <\/li>\r\n\r\n        <li>\r\n          <span class=\"fench-rico\">\ud83d\udce6<\/span>\r\n          <strong>Packaging:<\/strong>\r\n          Products must be returned in their original Fench Energy packaging boxes.\r\n        <\/li>\r\n\r\n        <li>\r\n          <span class=\"fench-rico\">\ud83d\udeab<\/span>\r\n          <strong>Channel Restriction:<\/strong>\r\n          Fench Energy will not issue refunds for products purchased through third-party entities,\r\n          distributors, or retail partners.\r\n        <\/li>\r\n      <\/ul>\r\n    <\/div>\r\n\r\n    <div class=\"fench-subsec\">\r\n      <h3>\ud83d\udcb0 Fees & Costs<\/h3>\r\n\r\n      <ul>\r\n        <li>\r\n          <strong>Shipping Costs:<\/strong>\r\n          Fench Energy will bear the return shipping costs where a return is required due to a confirmed product defect, damage sustained during delivery, or an incorrect item supplied by us. For eligible returns arising from customer circumstances, return shipping costs are the customer\u2019s responsibility. Please contact us before returning any item. All returns remain subject to our <a href=\"https:\/\/fenchenergy.com\/hr\/politika-povrata-i-povrata-novca\/\">Pravila o povratima i povratima novca<\/a>.\r\n        <\/li>\r\n\r\n        <li>\r\n          <strong>Handling Fees:<\/strong>\r\n          Any refund transaction or handling fees are borne by the buyer.\r\n        <\/li>\r\n      <\/ul>\r\n    <\/div>\r\n\r\n    <div class=\"fench-subsec\">\r\n      <h3>\ud83d\udd04 Return Process<\/h3>\r\n\r\n      <ol>\r\n        <li>\r\n          <strong>Get Authorization:<\/strong>\r\n          Before shipping any items, please contact us to obtain an official Return Merchandise Authorization number.\r\n        <\/li>\r\n\r\n        <li>\r\n          <strong>Safe Shipping:<\/strong>\r\n          We cannot be held responsible for items damaged or lost during return transit.\r\n          We strongly recommend using an insured and trackable shipping service.\r\n        <\/li>\r\n\r\n        <li>\r\n          <strong>Inspection:<\/strong>\r\n          All returned goods will be thoroughly inspected upon arrival. If an item is returned\r\n          in an unsuitable or used condition, we reserve the right to reject the refund.\r\n          The item may be sent back to you at your expense.\r\n        <\/li>\r\n      <\/ol>\r\n    <\/div>\r\n\r\n    <div class=\"fench-subsec\">\r\n      <h3>\u23f1 Refund Processing Time<\/h3>\r\n\r\n      <p style=\"font-size:17px;color:#555;line-height:1.8;\">\r\n        Once we have received and inspected the returned item(s), please allow\r\n        <strong>1 to 2 weeks<\/strong> for the return to be processed.\r\n        If your refund is approved, the applicable funds will be credited back to your\r\n        original payment method within <strong>15 to 30 business days<\/strong>.\r\n      <\/p>\r\n    <\/div>\r\n\r\n    <div class=\"fench-info yellow\">\r\n      <span class=\"fench-ii\">\u26a0<\/span>\r\n      <span>\r\n        <strong>Important:<\/strong>\r\n        Unauthorized returns may be refused. All fees and deductions follow the policy stated above.\r\n      <\/span>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"fench-cta\">\r\n    <div class=\"fench-cta-ico\">\ud83d\udcac<\/div>\r\n\r\n    <h3>Need help with warranty or returns?<\/h3>\r\n\r\n    <p>\r\n      Our support team is available 24\/7. Contact us at\r\n    <\/p>\r\n\r\n    <a href=\"mailto:bailyn1278@fenchenergy.com\">\r\n      \u2709 bailyn1278@fenchenergy.com\r\n    <\/a>\r\n\r\n    <p style=\"margin-top:16px;font-size:15px;color:#888;\">\r\n      For any questions about claims or product support \u2014 we respond within 24 hours.\r\n    <\/p>\r\n  <\/div>\r\n\r\n  <div class=\"fench-note-box\">\r\n    \ud83d\udccc <strong>Note:<\/strong>\r\n    For warranty claims involving confirmed manufacturing defects,\r\n    Fench Energy provides a prepaid return label and ships a brand-new replacement.\r\n  <\/div>\r\n\r\n  <div class=\"fench-footer\">\r\n    <p>HK SINCHEN NEW ENERGY CO., LIMITED<\/p>\r\n    <p>\r\n      \u00a9 Fench Energy \u2014 Commitment to green energy and reliable after-sales service.\r\n      Policy version 2026.\r\n    <\/p>\r\n  <\/div>\r\n\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Fench Energy Warranty Policy Our warranty policy covers LiFePO4 batteries, DIY kits, accessories, BMS and battery cells sold by Fench<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-30401","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/fenchenergy.com\/hr\/wp-json\/wp\/v2\/pages\/30401","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fenchenergy.com\/hr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fenchenergy.com\/hr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fenchenergy.com\/hr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/fenchenergy.com\/hr\/wp-json\/wp\/v2\/comments?post=30401"}],"version-history":[{"count":5,"href":"https:\/\/fenchenergy.com\/hr\/wp-json\/wp\/v2\/pages\/30401\/revisions"}],"predecessor-version":[{"id":34204,"href":"https:\/\/fenchenergy.com\/hr\/wp-json\/wp\/v2\/pages\/30401\/revisions\/34204"}],"wp:attachment":[{"href":"https:\/\/fenchenergy.com\/hr\/wp-json\/wp\/v2\/media?parent=30401"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}