{"id":32466,"date":"2026-07-08T06:42:42","date_gmt":"2026-07-08T06:42:42","guid":{"rendered":"https:\/\/fenchenergy.com\/?page_id=32466"},"modified":"2026-10-14T05:53:04","modified_gmt":"2026-10-14T05:53:04","slug":"termes-et-conditions","status":"publish","type":"page","link":"https:\/\/fenchenergy.com\/fr\/terms-and-conditions\/","title":{"rendered":"Termes et conditions"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"32466\" class=\"elementor elementor-32466\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-f586ed3 e-flex e-con-boxed e-con e-parent\" data-id=\"f586ed3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bc0799b elementor-widget elementor-widget-html\" data-id=\"bc0799b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\r\n.fpg-terms {\r\n  --green: #10a968;\r\n  --dark: #1a1a1a;\r\n  --text: #687078;\r\n  --light: #f7faf8;\r\n  --border: #e6ece8;\r\n\r\n  max-width: 960px;\r\n  margin: 0 auto;\r\n  padding: 20px 18px 60px;\r\n  font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Arial, sans-serif;\r\n  color: var(--text);\r\n}\r\n\r\n.fpg-terms-header {\r\n  text-align: center;\r\n  margin-bottom: 48px;\r\n}\r\n\r\n.fpg-terms-header h1 {\r\n  margin: 0;\r\n  color: var(--dark);\r\n  font-size: 42px;\r\n  font-weight: 800;\r\n  line-height: 1.25;\r\n}\r\n\r\n.fpg-terms-header h1::after {\r\n  content: \"\";\r\n  display: block;\r\n  width: 58px;\r\n  height: 4px;\r\n  margin: 18px auto 20px;\r\n  background: var(--green);\r\n  border-radius: 10px;\r\n}\r\n\r\n.fpg-terms-header p {\r\n  max-width: 720px;\r\n  margin: 0 auto;\r\n  font-size: 18px;\r\n  line-height: 1.8;\r\n  color: #7b8388;\r\n}\r\n\r\n.fpg-terms-intro {\r\n  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24px;\r\n  font-weight: 750;\r\n  line-height: 1.35;\r\n}\r\n\r\n.fpg-terms-section h3 {\r\n  margin: 22px 0 8px;\r\n  color: var(--dark);\r\n  font-size: 18px;\r\n  font-weight: 700;\r\n}\r\n\r\n.fpg-terms-section p {\r\n  margin: 0 0 14px;\r\n  font-size: 17px;\r\n  line-height: 1.8;\r\n}\r\n\r\n.fpg-terms-section ul {\r\n  margin: 10px 0 0;\r\n  padding: 0;\r\n  list-style: none;\r\n}\r\n\r\n.fpg-terms-section li {\r\n  position: relative;\r\n  margin: 9px 0;\r\n  padding-left: 22px;\r\n  font-size: 17px;\r\n  line-height: 1.7;\r\n}\r\n\r\n.fpg-terms-section li::before {\r\n  content: \"\u2713\";\r\n  position: absolute;\r\n  left: 0;\r\n  color: var(--green);\r\n  font-weight: 700;\r\n}\r\n\r\n.fpg-terms-section strong {\r\n  color: var(--dark);\r\n}\r\n\r\n.fpg-terms-section a {\r\n  color: var(--green);\r\n  font-weight: 600;\r\n  text-decoration: none;\r\n}\r\n\r\n.fpg-terms-section a:hover {\r\n  text-decoration: underline;\r\n}\r\n\r\n.fpg-terms-contact {\r\n  background: #fbfdfc;\r\n  border-color: #cfe8d8;\r\n}\r\n\r\n@media (max-width: 767px) {\r\n  .fpg-terms {\r\n    padding: 10px 14px 40px;\r\n  }\r\n\r\n  .fpg-terms-header {\r\n    margin-bottom: 32px;\r\n  }\r\n\r\n  .fpg-terms-header h1 {\r\n    font-size: 31px;\r\n  }\r\n\r\n  .fpg-terms-header p {\r\n    font-size: 16px;\r\n  }\r\n\r\n  .fpg-terms-intro {\r\n    padding: 20px 18px;\r\n  }\r\n\r\n  .fpg-terms-intro p {\r\n    font-size: 16px;\r\n  }\r\n\r\n  .fpg-terms-section {\r\n    padding: 24px 20px 22px;\r\n  }\r\n\r\n  .fpg-terms-section::before {\r\n    position: static;\r\n    margin-bottom: 14px;\r\n  }\r\n\r\n  .fpg-terms-section h2 {\r\n    font-size: 21px;\r\n  }\r\n\r\n  .fpg-terms-section p,\r\n  .fpg-terms-section li {\r\n    font-size: 16px;\r\n  }\r\n}\r\n<\/style>\r\n\r\n<div class=\"fpg-terms\">\r\n\r\n  <div class=\"fpg-terms-header\">\r\n    <h1>Termes et conditions<\/h1>\r\n    <p>\r\n      Veuillez lire ces conditions avant d'utiliser notre site web ou de passer une commande.\r\n    <\/p>\r\n  <\/div>\r\n\r\n  <div class=\"fpg-terms-intro\">\r\n    <p>\r\n      En visitant notre site web, en passant une commande ou en utilisant nos produits, vous acceptez ces Termes et Conditions.\r\n    <\/p>\r\n  <\/div>\r\n\r\n  <section class=\"fpg-terms-section\" data-number=\"1\">\r\n    <h2>\u00c0 propos de Fench Energy<\/h2>\r\n\r\n    <p>\r\n      Fench Energy est une marque destin\u00e9e aux clients fournissant des cellules de batterie LiFePO4, des packs de batteries, des syst\u00e8mes de stockage d'\u00e9nergie domestique, des kits de batterie DIY et des produits de stockage d'\u00e9nergie connexes.\r\n    <\/p>\r\n\r\n    <p>\r\n      Le vendeur et l'entit\u00e9 contractante pour les commandes, ainsi que l'entit\u00e9 responsable de la r\u00e9ception des paiements et de l'\u00e9mission des factures, est :\r\n    <\/p>\r\n\r\n    <p>\r\n      <strong>HK SINCHEN NEW ENERGY CO., LIMITED<\/strong><br>\r\n      UNIT\u00c9 1021, CENTRE COMMERCIAL BEVERLEY,<br>\r\n      87\u2013105 CHATHAM ROAD SOUTH,<br>\r\n      TSIM SHA TSUI, KOWLOON, HONG KONG\r\n    <\/p>\r\n    <p><strong>Contact fabrication et commercial :<\/strong><br>Dongguan FengChiDianChe New Energy Technology Co., Ltd.<br>Salle 601, B\u00e2timent 2, No. 7 Yanhe Road, Guancang, ville de Zhangmutou, Dongguan, Guangdong, Chine.<\/p><p>L'adresse de Dongguan est notre adresse de fabrication et de contact commercial ; ce n'est pas l'adresse enregistr\u00e9e du vendeur \u00e0 Hong Kong. Notre entrep\u00f4t en Pologne est utilis\u00e9 pour le stockage des stocks et l'ex\u00e9cution des commandes. Veuillez nous contacter avant d'organiser une collecte ou un retour.<\/p>\r\n  <\/section>\r\n\r\n  <section class=\"fpg-terms-section\" data-number=\"2\">\r\n    <h2>Informations sur le produit<\/h2>\r\n\r\n    <p>\r\n      Nous faisons des efforts raisonnables pour garantir que les descriptions des produits, les images, les sp\u00e9cifications et les informations techniques sont exactes.\r\n    <\/p>\r\n\r\n    <p>\r\n      Les clients sont responsables de confirmer la compatibilit\u00e9 du produit, la tension, la capacit\u00e9, la compatibilit\u00e9 de l'onduleur et les exigences d'installation avant l'achat.\r\n    <\/p>\r\n  <\/section>\r\n\r\n  <section class=\"fpg-terms-section\" data-number=\"3\">\r\n    <h2>Commandes et Paiement<\/h2>\r\n\r\n    <p>En passant une commande, vous confirmez que :<\/p>\r\n\r\n    <ul>\r\n      <li>Les informations que vous fournissez sont exactes et compl\u00e8tes.<\/li>\r\n      <li>Vous \u00eates autoris\u00e9 \u00e0 utiliser le mode de paiement s\u00e9lectionn\u00e9.<\/li>\r\n      <li>Vous avez examin\u00e9 les sp\u00e9cifications du produit et les conditions d'achat.<\/li>\r\n    <\/ul>\r\n\r\n    <p>\r\n      Une commande est confirm\u00e9e apr\u00e8s v\u00e9rification du paiement. Nous pouvons vous contacter en cas de probl\u00e8mes li\u00e9s au paiement, au stock, aux prix ou \u00e0 la fraude.\r\n    <\/p>\r\n  <\/section>\r\n\r\n  <section class=\"fpg-terms-section\" data-number=\"4\">\r\n    <h2>Prix et Disponibilit\u00e9<\/h2>\r\n\r\n    <p>\r\n      Les prix des produits et leur disponibilit\u00e9 peuvent changer sans pr\u00e9avis. Si une erreur \u00e9vidente de prix ou de stock affecte votre commande, nous vous contacterons avant l'exp\u00e9dition et vous fournirons les options disponibles.\r\n    <\/p>\r\n  <\/section>\r\n\r\n  <section class=\"fpg-terms-section\" data-number=\"5\">\r\n    <h2>Exp\u00e9dition et Livraison<\/h2>\r\n\r\n    <p>\r\n      Les commandes sont g\u00e9n\u00e9ralement trait\u00e9es dans un d\u00e9lai de 1 \u00e0 3 jours ouvrables apr\u00e8s confirmation du paiement.\r\n    <\/p>\r\n\r\n    <p>\r\n      Les produits en stock marqu\u00e9s \u201c EU Stock \u201d sont exp\u00e9di\u00e9s depuis notre entrep\u00f4t en Pologne (UE) et sont g\u00e9n\u00e9ralement livr\u00e9s dans un d\u00e9lai de 3 \u00e0 7 jours ouvrables apr\u00e8s exp\u00e9dition.\r\n    <\/p>\r\n\r\n    <p>\r\n      Les frais d'exp\u00e9dition sont calcul\u00e9s en fonction du code postal de destination, du poids et du volume du produit, ainsi que du service de livraison s\u00e9lectionn\u00e9. Veuillez contacter notre \u00e9quipe pour un devis d'exp\u00e9dition exact avant le paiement.\r\n    <\/p>\r\n\r\n    <p>\r\n      L'exp\u00e9dition DDP est disponible lorsque applicable pour les commandes \u00e9ligibles de l'UE exp\u00e9di\u00e9es depuis notre entrep\u00f4t en Pologne. Les clients n'ont g\u00e9n\u00e9ralement pas besoin d'organiser le d\u00e9douanement pour les commandes \u00e9ligibles de l'UE.\r\n    <\/p>\r\n  <\/section>\r\n\r\n  <section class=\"fpg-terms-section\" data-number=\"6\">\r\n    <h2>Retours, Remboursements et Garantie<\/h2>\r\n\r\n    <p>\r\n      Les retours, remboursements, remplacements et r\u00e9clamations de garantie sont trait\u00e9s conform\u00e9ment \u00e0 nos politiques publi\u00e9es :\r\n    <\/p>\r\n\r\n    <ul>\r\n      <li>Politique de Retours &amp; Remboursements<\/li>\r\n      <li>Politique de garantie<\/li>\r\n      <li>Politique d'exp\u00e9dition<\/li>\r\n    <\/ul>\r\n\r\n    <p>\r\n      Les clients doivent obtenir une approbation avant de retourner un produit. Les produits doivent rester inutilis\u00e9s et dans leur emballage d'origine, sauf si le retour concerne un d\u00e9faut confirm\u00e9 du produit.\r\n    <\/p>\r\n  <\/section>\r\n\r\n  <section class=\"fpg-terms-section\" data-number=\"7\">\r\n    <h2>Assemblage de batterie DIY<\/h2>\r\n\r\n    <p>\r\n      DIY battery assembly requires appropriate knowledge, tools and safety procedures.\r\n      Customers are responsible for ensuring that cells are correctly matched,\r\n      balanced and connected.\r\n    <\/p>\r\n\r\n    <p>\r\n      Fench Energy is not responsible for damage caused by incorrect assembly,\r\n      improper wiring, unauthorized modification, misuse or failure to follow\r\n      product instructions.\r\n    <\/p>\r\n  <\/section>\r\n\r\n  <section class=\"fpg-terms-section\" data-number=\"8\">\r\n    <h2>Battery Safety<\/h2>\r\n\r\n    <p>\r\n      Lithium batteries may present risks including electric shock, electrical\r\n      arc, fire, incorrect charging and chemical exposure.\r\n    <\/p>\r\n\r\n    <p>\r\n      Customers must install, operate, charge and store battery products according\r\n      to the product manual and applicable safety requirements.\r\n    <\/p>\r\n  <\/section>\r\n\r\n  <section class=\"fpg-terms-section\" data-number=\"9\">\r\n    <h2>Intellectual Property<\/h2>\r\n\r\n    <p>\r\n      Website content, including text, images, logos, product descriptions,\r\n      graphics and other materials, belongs to Fench Energy or its authorized\r\n      partners.\r\n    <\/p>\r\n\r\n    <p>\r\n      Unauthorized copying, reproduction or commercial use is prohibited.\r\n    <\/p>\r\n  <\/section>\r\n\r\n  <section class=\"fpg-terms-section\" data-number=\"10\">\r\n    <h2>Limitation of Liability<\/h2>\r\n\r\n    <p>\r\n      To the maximum extent permitted by applicable law, Fench Energy is not\r\n      responsible for damage caused by improper installation, incorrect usage,\r\n      unauthorized modifications, misuse or third-party services.\r\n    <\/p>\r\n\r\n    <p>\r\n      Nothing in these Terms &amp; Conditions limits any rights that cannot\r\n      legally be excluded under applicable consumer protection laws.\r\n    <\/p>\r\n  <\/section>\r\n\r\n  <section class=\"fpg-terms-section\" data-number=\"11\">\r\n    <h2>Privacy and Data Protection<\/h2>\r\n\r\n    <p>\r\n      Personal information is collected and processed according to our\r\n      <a href=\"https:\/\/fenchenergy.com\/fr\/privacy-policy\/\">\r\n        Politique de confidentialit\u00e9\r\n      <\/a>.\r\n    <\/p>\r\n  <\/section>\r\n\r\n  <section class=\"fpg-terms-section\" data-number=\"12\">\r\n    <h2>Changes to These Terms<\/h2>\r\n\r\n    <p>\r\n      We may update these Terms &amp; Conditions to reflect changes in our\r\n      services, products, technology or legal requirements. Updated versions\r\n      will be published on this page.\r\n    <\/p>\r\n  <\/section>\r\n\r\n  <section class=\"fpg-terms-section fpg-terms-contact\" data-number=\"13\">\r\n    <h2>Contactez-nous<\/h2>\r\n\r\n    <p>\r\n      If you have questions about these Terms &amp; Conditions, please contact us:\r\n    <\/p>\r\n\r\n    <p>\r\n      <strong>Email:<\/strong>\r\n      <a href=\"mailto:bailyn1278@fenchenergy.com\">\r\n        bailyn1278@fenchenergy.com\r\n      <\/a>\r\n    <\/p>\r\n\r\n    <p>\r\n      <strong>Website:<\/strong>\r\n      <a href=\"https:\/\/fenchenergy.com\/fr\/\">\r\n        https:\/\/fenchenergy.com\/\r\n      <\/a>\r\n    <\/p>\r\n  <\/section>\r\n\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Terms &amp; Conditions Please review these terms before using our website or placing an order. By visiting our website, placing<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-32466","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/fenchenergy.com\/fr\/wp-json\/wp\/v2\/pages\/32466","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fenchenergy.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fenchenergy.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fenchenergy.com\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/fenchenergy.com\/fr\/wp-json\/wp\/v2\/comments?post=32466"}],"version-history":[{"count":5,"href":"https:\/\/fenchenergy.com\/fr\/wp-json\/wp\/v2\/pages\/32466\/revisions"}],"predecessor-version":[{"id":34183,"href":"https:\/\/fenchenergy.com\/fr\/wp-json\/wp\/v2\/pages\/32466\/revisions\/34183"}],"wp:attachment":[{"href":"https:\/\/fenchenergy.com\/fr\/wp-json\/wp\/v2\/media?parent=32466"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}