{"id":32466,"date":"2026-07-08T06:42:42","date_gmt":"2026-07-08T06:42:42","guid":{"rendered":"https:\/\/fenchenergy.com\/?page_id=32466"},"modified":"2026-10-14T05:53:04","modified_gmt":"2026-10-14T05:53:04","slug":"terminos-y-condiciones","status":"publish","type":"page","link":"https:\/\/fenchenergy.com\/es\/terms-and-conditions\/","title":{"rendered":"T\u00e9rminos y condiciones"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"32466\" class=\"elementor elementor-32466\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-f586ed3 e-flex e-con-boxed e-con e-parent\" data-id=\"f586ed3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bc0799b elementor-widget elementor-widget-html\" data-id=\"bc0799b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\r\n.fpg-terms {\r\n  --green: #10a968;\r\n  --dark: #1a1a1a;\r\n  --text: #687078;\r\n  --light: #f7faf8;\r\n  --border: #e6ece8;\r\n\r\n  max-width: 960px;\r\n  margin: 0 auto;\r\n  padding: 20px 18px 60px;\r\n  font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Arial, sans-serif;\r\n  color: var(--text);\r\n}\r\n\r\n.fpg-terms-header {\r\n  text-align: center;\r\n  margin-bottom: 48px;\r\n}\r\n\r\n.fpg-terms-header h1 {\r\n  margin: 0;\r\n  color: var(--dark);\r\n  font-size: 42px;\r\n  font-weight: 800;\r\n  line-height: 1.25;\r\n}\r\n\r\n.fpg-terms-header h1::after {\r\n  content: \"\";\r\n  display: block;\r\n  width: 58px;\r\n  height: 4px;\r\n  margin: 18px auto 20px;\r\n  background: var(--green);\r\n  border-radius: 10px;\r\n}\r\n\r\n.fpg-terms-header p {\r\n  max-width: 720px;\r\n  margin: 0 auto;\r\n  font-size: 18px;\r\n  line-height: 1.8;\r\n  color: #7b8388;\r\n}\r\n\r\n.fpg-terms-intro {\r\n  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#fbfdfc;\r\n  border-color: #cfe8d8;\r\n}\r\n\r\n@media (max-width: 767px) {\r\n  .fpg-terms {\r\n    padding: 10px 14px 40px;\r\n  }\r\n\r\n  .fpg-terms-header {\r\n    margin-bottom: 32px;\r\n  }\r\n\r\n  .fpg-terms-header h1 {\r\n    font-size: 31px;\r\n  }\r\n\r\n  .fpg-terms-header p {\r\n    font-size: 16px;\r\n  }\r\n\r\n  .fpg-terms-intro {\r\n    padding: 20px 18px;\r\n  }\r\n\r\n  .fpg-terms-intro p {\r\n    font-size: 16px;\r\n  }\r\n\r\n  .fpg-terms-section {\r\n    padding: 24px 20px 22px;\r\n  }\r\n\r\n  .fpg-terms-section::before {\r\n    position: static;\r\n    margin-bottom: 14px;\r\n  }\r\n\r\n  .fpg-terms-section h2 {\r\n    font-size: 21px;\r\n  }\r\n\r\n  .fpg-terms-section p,\r\n  .fpg-terms-section li {\r\n    font-size: 16px;\r\n  }\r\n}\r\n<\/style>\r\n\r\n<div class=\"fpg-terms\">\r\n\r\n  <div class=\"fpg-terms-header\">\r\n    <h1>T\u00e9rminos y condiciones<\/h1>\r\n    <p>\r\n      Por favor revise estos t\u00e9rminos antes de usar nuestro sitio web o realizar un pedido.\r\n    <\/p>\r\n  <\/div>\r\n\r\n  <div class=\"fpg-terms-intro\">\r\n    <p>\r\n      By visiting our website, placing an order or using our products,\r\n      you agree to these Terms &amp; Conditions.\r\n    <\/p>\r\n  <\/div>\r\n\r\n  <section class=\"fpg-terms-section\" data-number=\"1\">\r\n    <h2>Acerca de Fench Energy<\/h2>\r\n\r\n    <p>\r\n      Fench Energy is a customer-facing brand providing LiFePO4 battery cells,\r\n      battery packs, home energy storage systems, DIY battery kits and related\r\n      energy storage products.\r\n    <\/p>\r\n\r\n    <p>\r\n      El vendedor y entidad contratante para los pedidos, y la entidad responsable de recibir pagos y emitir facturas, es:\r\n    <\/p>\r\n\r\n    <p>\r\n      <strong>HK SINCHEN NEW ENERGY CO., LIMITED<\/strong><br>\r\n      UNIDAD 1021, CENTRO COMERCIAL BEVERLEY,<br>\r\n      87\u2013105 CHATHAM ROAD SOUTH,<br>\r\n      TSIM SHA TSUI, KOWLOON, HONG KONG\r\n    <\/p>\r\n    <p><strong>Contacto de fabricaci\u00f3n y negocios:<\/strong><br>Dongguan FengChiDianChe New Energy Technology Co., Ltd.<br>Habitaci\u00f3n 601, Edificio 2, No. 7 Yanhe Road, Guancang, Ciudad Zhangmutou, Dongguan, Guangdong, China.<\/p><p>La direcci\u00f3n en Dongguan es nuestra direcci\u00f3n de fabricaci\u00f3n y contacto comercial; no es la direcci\u00f3n registrada del vendedor en Hong Kong. Nuestro almac\u00e9n en Polonia se utiliza para almacenamiento de stock y cumplimiento de pedidos. Por favor cont\u00e1ctenos antes de organizar recogidas o devoluciones.<\/p>\r\n  <\/section>\r\n\r\n  <section class=\"fpg-terms-section\" data-number=\"2\">\r\n    <h2>Informaci\u00f3n del producto<\/h2>\r\n\r\n    <p>\r\n      We make reasonable efforts to ensure that product descriptions, images,\r\n      specifications and technical information are accurate.\r\n    <\/p>\r\n\r\n    <p>\r\n      Customers are responsible for confirming product compatibility, voltage,\r\n      capacity, inverter compatibility and installation requirements before purchase.\r\n    <\/p>\r\n  <\/section>\r\n\r\n  <section class=\"fpg-terms-section\" data-number=\"3\">\r\n    <h2>Pedidos y Pago<\/h2>\r\n\r\n    <p>Al realizar un pedido, usted confirma que:<\/p>\r\n\r\n    <ul>\r\n      <li>La informaci\u00f3n que proporciona es precisa y completa.<\/li>\r\n      <li>Est\u00e1 autorizado para usar el m\u00e9todo de pago seleccionado.<\/li>\r\n      <li>Ha revisado las especificaciones del producto y las condiciones de compra.<\/li>\r\n    <\/ul>\r\n\r\n    <p>\r\n      An order is confirmed after payment verification. We may contact you\r\n      if there are payment, inventory, pricing or fraud-related issues.\r\n    <\/p>\r\n  <\/section>\r\n\r\n  <section class=\"fpg-terms-section\" data-number=\"4\">\r\n    <h2>Precios y Disponibilidad<\/h2>\r\n\r\n    <p>\r\n      Product prices and availability may change without prior notice.\r\n      If an obvious pricing or inventory error affects your order, we will\r\n      contact you before dispatch and provide the available options.\r\n    <\/p>\r\n  <\/section>\r\n\r\n  <section class=\"fpg-terms-section\" data-number=\"5\">\r\n    <h2>Env\u00edo y Entrega<\/h2>\r\n\r\n    <p>\r\n      Los pedidos normalmente se procesan dentro de 1 a 3 d\u00edas h\u00e1biles despu\u00e9s de la confirmaci\u00f3n del pago.\r\n    <\/p>\r\n\r\n    <p>\r\n      In-stock products marked \u201cEU Stock\u201d are shipped from our Poland EU warehouse\r\n      and are usually delivered within 3\u20137 business days after dispatch.\r\n    <\/p>\r\n\r\n    <p>\r\n      Shipping fees are calculated based on the destination postcode, product\r\n      weight and volume, and selected delivery service. Please contact our team\r\n      for an exact shipping quote before payment.\r\n    <\/p>\r\n\r\n    <p>\r\n      DDP shipping is available where applicable for eligible EU orders shipped\r\n      from our Poland warehouse. Customers generally do not need to arrange\r\n      customs clearance for eligible EU orders.\r\n    <\/p>\r\n  <\/section>\r\n\r\n  <section class=\"fpg-terms-section\" data-number=\"6\">\r\n    <h2>Devoluciones, Reembolsos y Garant\u00eda<\/h2>\r\n\r\n    <p>\r\n      Returns, refunds, replacements and warranty claims are handled according\r\n      to our published policies:\r\n    <\/p>\r\n\r\n    <ul>\r\n      <li>Pol\u00edtica de Devoluciones y Reembolsos<\/li>\r\n      <li>Pol\u00edtica de garant\u00eda<\/li>\r\n      <li>Pol\u00edtica de env\u00edo<\/li>\r\n    <\/ul>\r\n\r\n    <p>\r\n      Customers must obtain approval before returning any product.\r\n      Products should remain unused and in their original packaging unless\r\n      the return relates to a confirmed product defect.\r\n    <\/p>\r\n  <\/section>\r\n\r\n  <section class=\"fpg-terms-section\" data-number=\"7\">\r\n    <h2>Montaje de Bater\u00edas DIY<\/h2>\r\n\r\n    <p>\r\n      DIY battery assembly requires appropriate knowledge, tools and safety procedures.\r\n      Customers are responsible for ensuring that cells are correctly matched,\r\n      balanced and connected.\r\n    <\/p>\r\n\r\n    <p>\r\n      Fench Energy is not responsible for damage caused by incorrect assembly,\r\n      improper wiring, unauthorized modification, misuse or failure to follow\r\n      product instructions.\r\n    <\/p>\r\n  <\/section>\r\n\r\n  <section class=\"fpg-terms-section\" data-number=\"8\">\r\n    <h2>Seguridad de la Bater\u00eda<\/h2>\r\n\r\n    <p>\r\n      Lithium batteries may present risks including electric shock, electrical\r\n      arc, fire, incorrect charging and chemical exposure.\r\n    <\/p>\r\n\r\n    <p>\r\n      Customers must install, operate, charge and store battery products according\r\n      to the product manual and applicable safety requirements.\r\n    <\/p>\r\n  <\/section>\r\n\r\n  <section class=\"fpg-terms-section\" data-number=\"9\">\r\n    <h2>Propiedad Intelectual<\/h2>\r\n\r\n    <p>\r\n      Website content, including text, images, logos, product descriptions,\r\n      graphics and other materials, belongs to Fench Energy or its authorized\r\n      partners.\r\n    <\/p>\r\n\r\n    <p>\r\n      Est\u00e1 prohibida la copia, reproducci\u00f3n o uso comercial no autorizado.\r\n    <\/p>\r\n  <\/section>\r\n\r\n  <section class=\"fpg-terms-section\" data-number=\"10\">\r\n    <h2>Limitaci\u00f3n de Responsabilidad<\/h2>\r\n\r\n    <p>\r\n      To the maximum extent permitted by applicable law, Fench Energy is not\r\n      responsible for damage caused by improper installation, incorrect usage,\r\n      unauthorized modifications, misuse or third-party services.\r\n    <\/p>\r\n\r\n    <p>\r\n      Nothing in these Terms &amp; Conditions limits any rights that cannot\r\n      legally be excluded under applicable consumer protection laws.\r\n    <\/p>\r\n  <\/section>\r\n\r\n  <section class=\"fpg-terms-section\" data-number=\"11\">\r\n    <h2>Privacidad y Protecci\u00f3n de Datos<\/h2>\r\n\r\n    <p>\r\n      La informaci\u00f3n personal se recopila y procesa de acuerdo con nuestra\r\n      <a href=\"https:\/\/fenchenergy.com\/es\/politica-de-privacidad\/\">\r\n        Pol\u00edtica de privacidad\r\n      <\/a>.\r\n    <\/p>\r\n  <\/section>\r\n\r\n  <section class=\"fpg-terms-section\" data-number=\"12\">\r\n    <h2>Cambios en Estos T\u00e9rminos<\/h2>\r\n\r\n    <p>\r\n      We may update these Terms &amp; Conditions to reflect changes in our\r\n      services, products, technology or legal requirements. Updated versions\r\n      will be published on this page.\r\n    <\/p>\r\n  <\/section>\r\n\r\n  <section class=\"fpg-terms-section fpg-terms-contact\" data-number=\"13\">\r\n    <h2>Cont\u00e1ctanos<\/h2>\r\n\r\n    <p>\r\n      Si tiene preguntas sobre estos T\u00e9rminos y Condiciones, por favor cont\u00e1ctenos:\r\n    <\/p>\r\n\r\n    <p>\r\n      <strong>Correo electr\u00f3nico:<\/strong>\r\n      <a href=\"mailto:bailyn1278@fenchenergy.com\">\r\n        bailyn1278@fenchenergy.com\r\n      <\/a>\r\n    <\/p>\r\n\r\n    <p>\r\n      <strong>Sitio web:<\/strong>\r\n      <a href=\"https:\/\/fenchenergy.com\/es\/\">\r\n        https:\/\/fenchenergy.com\/\r\n      <\/a>\r\n    <\/p>\r\n  <\/section>\r\n\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Terms &amp; Conditions Please review these terms before using our website or placing an order. By visiting our website, placing<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-32466","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/fenchenergy.com\/es\/wp-json\/wp\/v2\/pages\/32466","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fenchenergy.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fenchenergy.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fenchenergy.com\/es\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/fenchenergy.com\/es\/wp-json\/wp\/v2\/comments?post=32466"}],"version-history":[{"count":5,"href":"https:\/\/fenchenergy.com\/es\/wp-json\/wp\/v2\/pages\/32466\/revisions"}],"predecessor-version":[{"id":34183,"href":"https:\/\/fenchenergy.com\/es\/wp-json\/wp\/v2\/pages\/32466\/revisions\/34183"}],"wp:attachment":[{"href":"https:\/\/fenchenergy.com\/es\/wp-json\/wp\/v2\/media?parent=32466"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}