{"id":32466,"date":"2026-07-08T06:42:42","date_gmt":"2026-07-08T06:42:42","guid":{"rendered":"https:\/\/fenchenergy.com\/?page_id=32466"},"modified":"2026-10-14T05:53:04","modified_gmt":"2026-10-14T05:53:04","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/fenchenergy.com\/el\/terms-and-conditions\/","title":{"rendered":"\u038c\u03c1\u03bf\u03b9 &amp; \u03a0\u03c1\u03bf\u03cb\u03c0\u03bf\u03b8\u03ad\u03c3\u03b5\u03b9\u03c2"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"32466\" class=\"elementor elementor-32466\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-f586ed3 e-flex e-con-boxed e-con e-parent\" data-id=\"f586ed3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bc0799b elementor-widget elementor-widget-html\" data-id=\"bc0799b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\r\n.fpg-terms {\r\n  --green: #10a968;\r\n  --dark: #1a1a1a;\r\n  --text: #687078;\r\n  --light: #f7faf8;\r\n  --border: #e6ece8;\r\n\r\n  max-width: 960px;\r\n  margin: 0 auto;\r\n  padding: 20px 18px 60px;\r\n  font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Arial, sans-serif;\r\n  color: var(--text);\r\n}\r\n\r\n.fpg-terms-header {\r\n  text-align: center;\r\n  margin-bottom: 48px;\r\n}\r\n\r\n.fpg-terms-header h1 {\r\n  margin: 0;\r\n  color: var(--dark);\r\n  font-size: 42px;\r\n  font-weight: 800;\r\n  line-height: 1.25;\r\n}\r\n\r\n.fpg-terms-header h1::after {\r\n  content: \"\";\r\n  display: block;\r\n  width: 58px;\r\n  height: 4px;\r\n  margin: 18px auto 20px;\r\n  background: var(--green);\r\n  border-radius: 10px;\r\n}\r\n\r\n.fpg-terms-header p {\r\n  max-width: 720px;\r\n  margin: 0 auto;\r\n  font-size: 18px;\r\n  line-height: 1.8;\r\n  color: #7b8388;\r\n}\r\n\r\n.fpg-terms-intro {\r\n  margin-bottom: 34px;\r\n  padding: 24px 28px;\r\n  background: var(--light);\r\n  border: 1px solid #dcece2;\r\n  border-radius: 12px;\r\n  text-align: center;\r\n}\r\n\r\n.fpg-terms-intro p {\r\n  margin: 0;\r\n  color: #53605a;\r\n  font-size: 17px;\r\n  line-height: 1.8;\r\n}\r\n\r\n.fpg-terms-section {\r\n  position: relative;\r\n  margin: 0 0 24px;\r\n  padding: 28px 30px 26px 76px;\r\n  background: #ffffff;\r\n  border: 1px solid var(--border);\r\n  border-radius: 12px;\r\n  box-shadow: 0 5px 18px rgba(23, 55, 39, 0.045);\r\n}\r\n\r\n.fpg-terms-section::before {\r\n  content: attr(data-number);\r\n  position: absolute;\r\n  top: 27px;\r\n  left: 25px;\r\n  display: flex;\r\n  align-items: center;\r\n  justify-content: center;\r\n  width: 34px;\r\n  height: 34px;\r\n  color: #ffffff;\r\n  background: var(--green);\r\n  border-radius: 50%;\r\n  font-size: 14px;\r\n  font-weight: 700;\r\n}\r\n\r\n.fpg-terms-section h2 {\r\n  margin: 0 0 16px;\r\n  color: var(--dark);\r\n  font-size: 24px;\r\n  font-weight: 750;\r\n  line-height: 1.35;\r\n}\r\n\r\n.fpg-terms-section h3 {\r\n  margin: 22px 0 8px;\r\n  color: var(--dark);\r\n  font-size: 18px;\r\n  font-weight: 700;\r\n}\r\n\r\n.fpg-terms-section p {\r\n  margin: 0 0 14px;\r\n  font-size: 17px;\r\n  line-height: 1.8;\r\n}\r\n\r\n.fpg-terms-section ul {\r\n  margin: 10px 0 0;\r\n  padding: 0;\r\n  list-style: none;\r\n}\r\n\r\n.fpg-terms-section li {\r\n  position: relative;\r\n  margin: 9px 0;\r\n  padding-left: 22px;\r\n  font-size: 17px;\r\n  line-height: 1.7;\r\n}\r\n\r\n.fpg-terms-section li::before {\r\n  content: \"\u2713\";\r\n  position: absolute;\r\n  left: 0;\r\n  color: var(--green);\r\n  font-weight: 700;\r\n}\r\n\r\n.fpg-terms-section strong {\r\n  color: var(--dark);\r\n}\r\n\r\n.fpg-terms-section a {\r\n  color: var(--green);\r\n  font-weight: 600;\r\n  text-decoration: none;\r\n}\r\n\r\n.fpg-terms-section a:hover {\r\n  text-decoration: underline;\r\n}\r\n\r\n.fpg-terms-contact {\r\n  background: #fbfdfc;\r\n  border-color: #cfe8d8;\r\n}\r\n\r\n@media (max-width: 767px) {\r\n  .fpg-terms {\r\n    padding: 10px 14px 40px;\r\n  }\r\n\r\n  .fpg-terms-header {\r\n    margin-bottom: 32px;\r\n  }\r\n\r\n  .fpg-terms-header h1 {\r\n    font-size: 31px;\r\n  }\r\n\r\n  .fpg-terms-header p {\r\n    font-size: 16px;\r\n  }\r\n\r\n  .fpg-terms-intro {\r\n    padding: 20px 18px;\r\n  }\r\n\r\n  .fpg-terms-intro p {\r\n    font-size: 16px;\r\n  }\r\n\r\n  .fpg-terms-section {\r\n    padding: 24px 20px 22px;\r\n  }\r\n\r\n  .fpg-terms-section::before {\r\n    position: static;\r\n    margin-bottom: 14px;\r\n  }\r\n\r\n  .fpg-terms-section h2 {\r\n    font-size: 21px;\r\n  }\r\n\r\n  .fpg-terms-section p,\r\n  .fpg-terms-section li {\r\n    font-size: 16px;\r\n  }\r\n}\r\n<\/style>\r\n\r\n<div class=\"fpg-terms\">\r\n\r\n  <div class=\"fpg-terms-header\">\r\n    <h1>\u038c\u03c1\u03bf\u03b9 &amp; \u03a0\u03c1\u03bf\u03cb\u03c0\u03bf\u03b8\u03ad\u03c3\u03b5\u03b9\u03c2<\/h1>\r\n    <p>\r\n      Please review these terms before using our website or placing an order.\r\n    <\/p>\r\n  <\/div>\r\n\r\n  <div class=\"fpg-terms-intro\">\r\n    <p>\r\n      By visiting our website, placing an order or using our products,\r\n      you agree to these Terms &amp; Conditions.\r\n    <\/p>\r\n  <\/div>\r\n\r\n  <section class=\"fpg-terms-section\" data-number=\"1\">\r\n    <h2>About Fench Energy<\/h2>\r\n\r\n    <p>\r\n      Fench Energy is a customer-facing brand providing LiFePO4 battery cells,\r\n      battery packs, home energy storage systems, DIY battery kits and related\r\n      energy storage products.\r\n    <\/p>\r\n\r\n    <p>\r\n      The seller and contracting entity for orders, and the entity responsible for receiving payments and issuing invoices, is:\r\n    <\/p>\r\n\r\n    <p>\r\n      <strong>HK SINCHEN NEW ENERGY CO., LIMITED<\/strong><br>\r\n      UNIT 1021, BEVERLEY COMMERCIAL CENTRE,<br>\r\n      87\u2013105 CHATHAM ROAD SOUTH,<br>\r\n      TSIM SHA TSUI, KOWLOON, HONG KONG\r\n    <\/p>\r\n    <p><strong>Manufacturing and business contact:<\/strong><br>Dongguan FengChiDianChe New Energy Technology Co., Ltd.<br>\u0394\u03c9\u03bc\u03ac\u03c4\u03b9\u03bf 601, \u039a\u03c4\u03af\u03c1\u03b9\u03bf 2, \u039d\u03bf. 7 \u039f\u03b4\u03cc\u03c2 Yanhe, Guancang, \u03a0\u03cc\u03bb\u03b7 Zhangmutou, Dongguan, Guangdong, \u039a\u03af\u03bd\u03b1.<\/p><p>The Dongguan address is our manufacturing and business contact address; it is not the registered address of the Hong Kong seller. Our Poland warehouse is used for stock storage and order fulfilment. Please contact us before arranging collection or returns.<\/p>\r\n  <\/section>\r\n\r\n  <section class=\"fpg-terms-section\" data-number=\"2\">\r\n    <h2>Product Information<\/h2>\r\n\r\n    <p>\r\n      We make reasonable efforts to ensure that product descriptions, images,\r\n      specifications and technical information are accurate.\r\n    <\/p>\r\n\r\n    <p>\r\n      Customers are responsible for confirming product compatibility, voltage,\r\n      capacity, inverter compatibility and installation requirements before purchase.\r\n    <\/p>\r\n  <\/section>\r\n\r\n  <section class=\"fpg-terms-section\" data-number=\"3\">\r\n    <h2>Orders and Payment<\/h2>\r\n\r\n    <p>When placing an order, you confirm that:<\/p>\r\n\r\n    <ul>\r\n      <li>The information you provide is accurate and complete.<\/li>\r\n      <li>You are authorized to use the selected payment method.<\/li>\r\n      <li>You have reviewed the product specifications and purchase conditions.<\/li>\r\n    <\/ul>\r\n\r\n    <p>\r\n      An order is confirmed after payment verification. We may contact you\r\n      if there are payment, inventory, pricing or fraud-related issues.\r\n    <\/p>\r\n  <\/section>\r\n\r\n  <section class=\"fpg-terms-section\" data-number=\"4\">\r\n    <h2>Prices and Availability<\/h2>\r\n\r\n    <p>\r\n      Product prices and availability may change without prior notice.\r\n      If an obvious pricing or inventory error affects your order, we will\r\n      contact you before dispatch and provide the available options.\r\n    <\/p>\r\n  <\/section>\r\n\r\n  <section class=\"fpg-terms-section\" data-number=\"5\">\r\n    <h2>Shipping and Delivery<\/h2>\r\n\r\n    <p>\r\n      Orders are normally processed within 1\u20133 business days after payment confirmation.\r\n    <\/p>\r\n\r\n    <p>\r\n      In-stock products marked \u201cEU Stock\u201d are shipped from our Poland EU warehouse\r\n      and are usually delivered within 3\u20137 business days after dispatch.\r\n    <\/p>\r\n\r\n    <p>\r\n      Shipping fees are calculated based on the destination postcode, product\r\n      weight and volume, and selected delivery service. Please contact our team\r\n      for an exact shipping quote before payment.\r\n    <\/p>\r\n\r\n    <p>\r\n      DDP shipping is available where applicable for eligible EU orders shipped\r\n      from our Poland warehouse. Customers generally do not need to arrange\r\n      customs clearance for eligible EU orders.\r\n    <\/p>\r\n  <\/section>\r\n\r\n  <section class=\"fpg-terms-section\" data-number=\"6\">\r\n    <h2>Returns, Refunds and Warranty<\/h2>\r\n\r\n    <p>\r\n      Returns, refunds, replacements and warranty claims are handled according\r\n      to our published policies:\r\n    <\/p>\r\n\r\n    <ul>\r\n      <li>Returns &amp; Refunds Policy<\/li>\r\n      <li>\u03a0\u03bf\u03bb\u03b9\u03c4\u03b9\u03ba\u03ae \u0395\u03b3\u03b3\u03cd\u03b7\u03c3\u03b7\u03c2<\/li>\r\n      <li>\u03a0\u03bf\u03bb\u03b9\u03c4\u03b9\u03ba\u03ae \u0391\u03c0\u03bf\u03c3\u03c4\u03bf\u03bb\u03ae\u03c2<\/li>\r\n    <\/ul>\r\n\r\n    <p>\r\n      Customers must obtain approval before returning any product.\r\n      Products should remain unused and in their original packaging unless\r\n      the return relates to a confirmed product defect.\r\n    <\/p>\r\n  <\/section>\r\n\r\n  <section class=\"fpg-terms-section\" data-number=\"7\">\r\n    <h2>DIY Battery Assembly<\/h2>\r\n\r\n    <p>\r\n      DIY battery assembly requires appropriate knowledge, tools and safety procedures.\r\n      Customers are responsible for ensuring that cells are correctly matched,\r\n      balanced and connected.\r\n    <\/p>\r\n\r\n    <p>\r\n      Fench Energy is not responsible for damage caused by incorrect assembly,\r\n      improper wiring, unauthorized modification, misuse or failure to follow\r\n      product instructions.\r\n    <\/p>\r\n  <\/section>\r\n\r\n  <section class=\"fpg-terms-section\" data-number=\"8\">\r\n    <h2>Battery Safety<\/h2>\r\n\r\n    <p>\r\n      Lithium batteries may present risks including electric shock, electrical\r\n      arc, fire, incorrect charging and chemical exposure.\r\n    <\/p>\r\n\r\n    <p>\r\n      Customers must install, operate, charge and store battery products according\r\n      to the product manual and applicable safety requirements.\r\n    <\/p>\r\n  <\/section>\r\n\r\n  <section class=\"fpg-terms-section\" data-number=\"9\">\r\n    <h2>Intellectual Property<\/h2>\r\n\r\n    <p>\r\n      Website content, including text, images, logos, product descriptions,\r\n      graphics and other materials, belongs to Fench Energy or its authorized\r\n      partners.\r\n    <\/p>\r\n\r\n    <p>\r\n      Unauthorized copying, reproduction or commercial use is prohibited.\r\n    <\/p>\r\n  <\/section>\r\n\r\n  <section class=\"fpg-terms-section\" data-number=\"10\">\r\n    <h2>Limitation of Liability<\/h2>\r\n\r\n    <p>\r\n      To the maximum extent permitted by applicable law, Fench Energy is not\r\n      responsible for damage caused by improper installation, incorrect usage,\r\n      unauthorized modifications, misuse or third-party services.\r\n    <\/p>\r\n\r\n    <p>\r\n      Nothing in these Terms &amp; Conditions limits any rights that cannot\r\n      legally be excluded under applicable consumer protection laws.\r\n    <\/p>\r\n  <\/section>\r\n\r\n  <section class=\"fpg-terms-section\" data-number=\"11\">\r\n    <h2>Privacy and Data Protection<\/h2>\r\n\r\n    <p>\r\n      Personal information is collected and processed according to our\r\n      <a href=\"https:\/\/fenchenergy.com\/el\/%cf%80%ce%bf%ce%bb%ce%b9%cf%84%ce%b9%ce%ba%ce%ae-%ce%b1%cf%80%ce%bf%cf%81%cf%81%ce%ae%cf%84%ce%bf%cf%85\/\">\r\n        \u03a0\u03bf\u03bb\u03b9\u03c4\u03b9\u03ba\u03ae \u0391\u03c0\u03bf\u03c1\u03c1\u03ae\u03c4\u03bf\u03c5\r\n      <\/a>.\r\n    <\/p>\r\n  <\/section>\r\n\r\n  <section class=\"fpg-terms-section\" data-number=\"12\">\r\n    <h2>Changes to These Terms<\/h2>\r\n\r\n    <p>\r\n      We may update these Terms &amp; Conditions to reflect changes in our\r\n      services, products, technology or legal requirements. Updated versions\r\n      will be published on this page.\r\n    <\/p>\r\n  <\/section>\r\n\r\n  <section class=\"fpg-terms-section fpg-terms-contact\" data-number=\"13\">\r\n    <h2>\u0395\u03c0\u03b9\u03ba\u03bf\u03b9\u03bd\u03c9\u03bd\u03ae\u03c3\u03c4\u03b5 \u03bc\u03b1\u03b6\u03af \u03bc\u03b1\u03c2<\/h2>\r\n\r\n    <p>\r\n      If you have questions about these Terms &amp; Conditions, please contact us:\r\n    <\/p>\r\n\r\n    <p>\r\n      <strong>Email:<\/strong>\r\n      <a href=\"mailto:bailyn1278@fenchenergy.com\">\r\n        bailyn1278@fenchenergy.com\r\n      <\/a>\r\n    <\/p>\r\n\r\n    <p>\r\n      <strong>\u0399\u03c3\u03c4\u03bf\u03c3\u03b5\u03bb\u03af\u03b4\u03b1:<\/strong>\r\n      <a href=\"https:\/\/fenchenergy.com\/el\/\">\r\n        https:\/\/fenchenergy.com\/\r\n      <\/a>\r\n    <\/p>\r\n  <\/section>\r\n\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Terms &amp; Conditions Please review these terms before using our website or placing an order. By visiting our website, placing<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-32466","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/fenchenergy.com\/el\/wp-json\/wp\/v2\/pages\/32466","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fenchenergy.com\/el\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fenchenergy.com\/el\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fenchenergy.com\/el\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/fenchenergy.com\/el\/wp-json\/wp\/v2\/comments?post=32466"}],"version-history":[{"count":5,"href":"https:\/\/fenchenergy.com\/el\/wp-json\/wp\/v2\/pages\/32466\/revisions"}],"predecessor-version":[{"id":34183,"href":"https:\/\/fenchenergy.com\/el\/wp-json\/wp\/v2\/pages\/32466\/revisions\/34183"}],"wp:attachment":[{"href":"https:\/\/fenchenergy.com\/el\/wp-json\/wp\/v2\/media?parent=32466"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}